Toyota of Rockwall

Expert - Postive - Kind - Informative The salesman taking care of me and my Toyota 4 Runner was kind, caring, friendly, and informative. All of the services at the Dealership were positiv The salesman taking care of me and my Toyota 4 Runner was kind, caring, friendly, and informative. All of the services at the Dealership were positive and quick. I appreciated the atmosphere of the dealership as I felt comfortable with the expert services for my car, but also for the comfortable feeling I had as I sipped on a nice hot latte while waiting for the courtesy car to take me home. Thank You Toyota of Rockwall. Kindly, Donna E. Awalt, customer More

Excellent customer service by Sam Sam did a great job explaining the services my car will have that day. I will recommend the service to my friends. Looking forward to the next service Sam did a great job explaining the services my car will have that day. I will recommend the service to my friends. Looking forward to the next service at Toyota rockwall More

Best Deal I tried all my local dealers near Killeen. It was a long drive to get there but it was worth it. The staffs were friendly and the sales manager helped I tried all my local dealers near Killeen. It was a long drive to get there but it was worth it. The staffs were friendly and the sales manager helped me through the process. It was quick and easy. More

Excellent Service Job! Sam and Kyle went above and beyond in servicing my cars (RAV4 and Corolla). They will give you always an update and every process of the way. They wi Sam and Kyle went above and beyond in servicing my cars (RAV4 and Corolla). They will give you always an update and every process of the way. They will discuss and recommend the next service of your cars. They are professional and friendly as well. I will recommend this dealership to my friends and family that has Toyota car and for them to feel how great they treat the customers and great service. Great Job and keep it up!. More

Tacoma Chris was great. He spent the time going over the whole vehicle with. This is my first toyota. I think im a customer for life now. Chris was great. He spent the time going over the whole vehicle with. This is my first toyota. I think im a customer for life now. More

Tired of Tire Trouble Very incompetent service department. When I bought my 2013 Rav 4 I paid who knows how much extra for the tire and wheels warranty. I dropped my car of Very incompetent service department. When I bought my 2013 Rav 4 I paid who knows how much extra for the tire and wheels warranty. I dropped my car off today, told them one of my tires was low on air, and told them I had a tire and wheel warranty. They said great, we will call you when it's ready. The first call I received they told me my tire was un reparable and they didn't have a replacement in stock. Then they call and say that it actually is reparable and it is ready. Then they call and say that they were wrong, it isn't reparable but they will have a new one for me the next day (Sunday). I decide I will just go get the car the following day. Then they call, a little over an hour before they close, and say that the tire isn't actually going to be there until Monday. My car spent all day there, and accomplished nothing. They simply could not put me in a rental because it is not in my warranty. Now I'm forced to drive over 100 miles on my spare, (back home, and to and from work) and risk having a flat tire on 635, pay out of pocket for a rental, or go buy a new tire somewhere else even though I already spent good money on a warranty. If I would have known how much of an inconvenience their tire warranty is, I would have passed. Clearly this Toyota is hurting majorly since they can not afford to be out a rental car for two days to best serve a customer. Or maybe mediocre service is just their thing. Either way, when I'm looking to buy my next Toyota, or have my current one serviced, I won't be coming here. More

Customer friendly My favorite part of my experience with Rockwall Toyota was the amount of seating available and the complimenty drinks. It was a good experience except My favorite part of my experience with Rockwall Toyota was the amount of seating available and the complimenty drinks. It was a good experience except it took a while for an oil change as it is a busy place... More

Purchased 3rd car This is the third purchase of my last 3 cars. The reason I buy my cars there is that they seem fair and have always worked me to get me the best car a This is the third purchase of my last 3 cars. The reason I buy my cars there is that they seem fair and have always worked me to get me the best car and financing that I can get. Service is usually always excellent. Corey Thomas is a great saleman and Carmelo was also wonderful. More

Great customer service . Casey did a great job in explaining what my car needed and talked to me about my next service and I didn't feel rushed or like another number. . Casey did a great job in explaining what my car needed and talked to me about my next service and I didn't feel rushed or like another number. More

The easiest new vehicle I have ever bought! Wonderful service!! Everyone was very nice and helpful. I love my new Highlander and plan to be a Toyota customer for several years to come. Wonderful service!! Everyone was very nice and helpful. I love my new Highlander and plan to be a Toyota customer for several years to come. More