Toyota of Rockwall

Service. I had a decent experience with the purchase of our 2016 Buick Lacrosse , but when we arrived home we noticed that one of the fins on our grille guard I had a decent experience with the purchase of our 2016 Buick Lacrosse , but when we arrived home we noticed that one of the fins on our grille guard was broken. It was not broken before we signed the papers and I believe when they washed and detailed the vehicle, someone put their knee against the grille while towel drying the hood of the car. I called the dealership and they said bring the car in the following Monday and they would take care of it. I arrived at dealership on Monday and my salesman tells me that the dealership will not honor their promise to fix grille. I looked up the part on the GMC web site and the fin is less than 20.00 dollars to replace. I feel like if I spent 25,000 dollars at your dealership, they should stand behind their service promises. I will go to G.M. who makes the best cars in the world and buy the part myself. In the 30 + years that I have purchased G.M products, their dealerships have always treated me like an important customer. I should have known not to deal with foreign car dealership. Oh well, live and learn. Not the first time I have been screwed . More

Best experience when purchasing a new car! Taylor Moore was the most knowledgeable, kind and professional salesman I have worked with. Taylor explained everything about the car to me before I Taylor Moore was the most knowledgeable, kind and professional salesman I have worked with. Taylor explained everything about the car to me before I left the dealership. Since I picked up my new car he has called me twice to see how the car was and if I was enjoying it. I would definitively refer a friend or family to Toyota of Rockwall. More

Overall Good, but watch for a fair trade in allowance I have bought 4 cars from this dealership, and had the same experience each time. I have to negotiate them down from an unreasonable asking price, th I have bought 4 cars from this dealership, and had the same experience each time. I have to negotiate them down from an unreasonable asking price, then further conflict trying to get a reasonable trade in allowance. It is not till I show them details of another dealership and better offer and trade in do they match the deal. Be prepared to work hard to get a reasonable deal. More

Superb Service! Samuel of service department did my 10k maintenance service for my corolla. He will give you update in evryway of the process just to keep you update Samuel of service department did my 10k maintenance service for my corolla. He will give you update in evryway of the process just to keep you updated regarding your car. He give you detailed explanation on what was done to your car and what would be the next service of your car. Outstanding service performance indeed! And I didn't get that from Toyota of McKinney that kind of service. It shows that this dealership is the best to visit and I will recommend this to my friends and family. Also, after few days that you visit them, somebody will call you to follow and ask you if the service of the vehicle was done correctly and she will recommend and remind you on your next service of your vehicle too. Awesome group of people working in this dealership!. Keep it up Toyota Rockwall!. More

best car buying experience ever! After a phone call, I had all the info I needed. Questions about the car, price and all. After driving 120 miles, I was not disappointed. No pressure After a phone call, I had all the info I needed. Questions about the car, price and all. After driving 120 miles, I was not disappointed. No pressure about anything, the car was ready and spotlessly clean and there were none of the "oh, I forgot to mention..." lines used. Just what we had discussed on the phone, a little paperwork and I was on my way. I would recommend this dealership and Robert Castle to anyone. I have been buying cars for over 50 years and a can't imagine a more pleasant buying experience. I have certainly never experienced one. More

Awesome experience purchasing a used car Found the specific used vehicle I was looking for on the website. Contacted the dealer via the webpage and was connected to Danny Mendez. Danny obta Found the specific used vehicle I was looking for on the website. Contacted the dealer via the webpage and was connected to Danny Mendez. Danny obtained a few more pictures of the vehicle for me as assured me it was as described on the web. I went to the lot the following day to view in person and test drive. All aspects of the vehicle were exactly as described on the web. Long story short, I made a deal that morning for the vehicle. The negotiation and purchase was very easy and professional. All in all a very satisfying transaction. I highly recommend doing business with them. More

maintenance/change oil, etc. I have always had a great experience at Totota Rockwall. I am currently leasing a RAV4, but intend on buying my next vehicle there when my lease expir I have always had a great experience at Totota Rockwall. I am currently leasing a RAV4, but intend on buying my next vehicle there when my lease expires...if not sooner. Excellent staff throughout!! More

The Toyota Experience Matt Brennan and Corey Thomas were fantastic to work with. I find it so refreshing to talk to someone who really wants to help you with the particular Matt Brennan and Corey Thomas were fantastic to work with. I find it so refreshing to talk to someone who really wants to help you with the particular issues you have in the purchase of a car. I will definitely ask for these two men again. And I might add that I love the dealership. Everyone is so friendly. And those yummy hot cookies and hot chocolate, make any wait seem okay!. I will definitely return to Toyota of Rockwall. More

Best purchasing experience ever! The team at Toyota of Rockwall gets it! I was treated warmly and professionally by everyone I met. Mr. Pankey treated me like family. He, Alan and Cor The team at Toyota of Rockwall gets it! I was treated warmly and professionally by everyone I met. Mr. Pankey treated me like family. He, Alan and Corey respected by buying style (number of visits prior to making a decision). I visited several other dealerships in the DFW area and none of them even came close to the excellent buying experience I encountered at this dealership. There is no reason to go anywhere else. Even if I lived out of state, I'd make the trip to buy from this dealership again!!! More

Wonderful Service and very friendly atmosphere It was such a joy to do business at Toyota of Rockwall. The staff was very pleasant and Chris my sales rep made purchasing my new Rav4 so enjoyable. It was such a joy to do business at Toyota of Rockwall. The staff was very pleasant and Chris my sales rep made purchasing my new Rav4 so enjoyable. They answered all my questions and didn't try to push me into something I wasn't looking for. When someone asks where I bought my car I'm happy to tell them I went to Toyota of Rockwall. More