Toyota of Rockwall

Competent and friendly - Typical Justin Hogue experience - We have utilized Toyota of Rockwall in general and Justin Hogue in particular for the past four years. Every visit is the same. He will listen to an We have utilized Toyota of Rockwall in general and Justin Hogue in particular for the past four years. Every visit is the same. He will listen to any concern, make appropriate suggestions, and perform or schedule what is needed. In my opinion, sales are important to the success of a dealership, but service is paramount and Justin is as good as I've seen. Our latest purchase (2015 4 Runner) is due to how he has taken care of us on our 2012 Tundra. More

5000 mile service Very quick and courteous service. Love the clean and comfortable customer service waiting area. I was able to use the Wi-Fi and work remotely from t Very quick and courteous service. Love the clean and comfortable customer service waiting area. I was able to use the Wi-Fi and work remotely from the dealership. More

Great Customer service and Team Work There is great team work between Carl and Randy. Carl was busy with another customer when I arrived so was Randy but as son as he was done, which was There is great team work between Carl and Randy. Carl was busy with another customer when I arrived so was Randy but as son as he was done, which was quick, Randy jumped in to get me taken care of. These two guys are awesome to work with. Justin Hogue is also a great team player. In Justin's defense he tried to help me but I told him I would wait. More

Regular Maintenance Brought my truck in for regular maintenance, spoke with the technician Josh Perkins. Mr. Perkins was very professional and informative about the main Brought my truck in for regular maintenance, spoke with the technician Josh Perkins. Mr. Perkins was very professional and informative about the maintenance to be performed on my truck. More

Great! My service advisor Donna is always giving me an update regarding the status of my car. She also discussed to me the next car schedule of maintenance o My service advisor Donna is always giving me an update regarding the status of my car. She also discussed to me the next car schedule of maintenance of my car. My experience is great so far that's why I gave the highest rating. And I can recommend this dealership to my friends and family. Other dealership ales forever to service my car ( oil change and tire rotation). More

No haggle, bottom price, reasonable offers The salesman there are not pushy or aggressive. They seemed to be secure in their jobs which then allowed them to look to meet my needs vs the best in The salesman there are not pushy or aggressive. They seemed to be secure in their jobs which then allowed them to look to meet my needs vs the best interest for themselves. More

best deal in town I wish i would have gone here first....Looked for a tacoma for several months and finally found a fair price and fantastic service at Rockwall Toyota. I wish i would have gone here first....Looked for a tacoma for several months and finally found a fair price and fantastic service at Rockwall Toyota. Robert 'No Hassle' Castle lives up to his name......He kept me updated with the progress of my ordered truck and when it came in it was a streamlined process from first drive to drive off. Thanks Robert! Coffee bar is awesome too More

GOOD, FAST, IN ONE MINUTE AND GONE THE NEXT. I,VE BEEN WITH THIS DEALERSHIP, ABOUT FOUR YEARS, FROM DAY ONE. WALKED IN ON A MONDAY AND DROVE OUT LATER IN THE TUNDRA I PURCHASED. IN THIS TIME ALL I,VE BEEN WITH THIS DEALERSHIP, ABOUT FOUR YEARS, FROM DAY ONE. WALKED IN ON A MONDAY AND DROVE OUT LATER IN THE TUNDRA I PURCHASED. IN THIS TIME ALL DEPARTMENTS HAVE BEEN GREAT, JUST LIKE WHAT I EXSPECTED IT TO BE, RIGHT UP TO THE PRESENT DATE. I EVEN STOP IN JUST TO SAY HI AT T5IMES. WHAT ELSE COULD A PERSON EXSPECT. A GREAT DEALERSHIP IN MY BOOK. IF I DO BUY ANOTHER TRUCK, IT WILL, WITHOUT A DOUGHT, BE AT TOYOTA OF ROCKWALL. IT,S A NO BRAINER. THANKS TO ALL OF THE PEOPLE THAT WORK THERE. MICHAEL PEEVEY More

Disappointing service I got a recall notice in the mail for my truck so I called Toyota of Rockwall to see what was involved in the repair. I was told by the service advis I got a recall notice in the mail for my truck so I called Toyota of Rockwall to see what was involved in the repair. I was told by the service adviser that it not a big deal, just run it by anytime and it shouldn't take an hour to fix, no appointment needed. I drive in to the dealer a few days later and the female service adviser says that it takes a while to do the repair and I should come back when I have an appointment? Just the opposite of what I was told on the phone. So I make an appointment for another day and take the truck in, wait for over an hour only to be told that they can't do the repair because they don't stock the parts to fix the recall. She said that they would order the parts and call me when they came in. Three weeks later and three trips to the dealer so far, and I have not heard anything from them. Total waste of time. More

Informative, Helpful, and Polite Jay was my salesman, and he was very helpful, informative, and polite. Also, I really love my Certified Prius Toyota. Now that my husband has driven Jay was my salesman, and he was very helpful, informative, and polite. Also, I really love my Certified Prius Toyota. Now that my husband has driven it, he loves it too. I appreciate the extra services I will receive with the certified Toyota. I wanted to add that I think it is great what you do for your community and surrounding communities for the teacher's of the year. I would definitely recommend Toyota of Rockwall to others. Jay was my salesman so not sure why it does not have his name checked below. More