Toyota of Rockwall

We needed a new truck to replace our aging Ford F-150. We are from Austin Tx. We decided on a double cab Toyota Tacoma because it has the features we need and because we love the design, construction and qua are from Austin Tx. We decided on a double cab Toyota Tacoma because it has the features we need and because we love the design, construction and quality of the Tacoma. My wife and I are internet people. We met on the internet in 1995 and we do much of our shopping on the internet. It's really irritating to contact a dealer's "Internet Sales" department, ask them to reply by email only and 5 minutes later the phone rings. We contacted our local dealers and got this sort of treatment. We had thoroughly researched the vehicle and knew what we should expect to pay. None of the local dealers were coming close to our price and they all did the usual crap that makes you hate car sales people; add-ons, product switches, never answering your questions directly or honestly, making you wait, bringing in the sales "big guy" to assure you that they may lose the dealership for selling to you at such a ridiculous price, but for you they'll do it, then quoting a price that is still way higher than you know you should be paying. We were ticked off and frustrated after our second visit to a Toyota dealership. Finally, I googled Toyota in DFW and up came Toyota of Rockwall. I sent an inquiry through their website and shortly received an email reply from a man named Gabriel Hernandez. What a breath of fresh air! No phone call , just a series of focused exchanges as we worked out the details on a Tacoma that had everything we wanted at the price we wanted to pay. I was the one who finally made the first phone call, and that was only to firm up an appointment for us to go to Rockwall to pick up our new truck. What a pleasure it was to be treated like a person with half a brain who actually knows what they want in a vehicle. I don't expect to be buying another new vehicle any time soon, but I'd be back online with Toyota of Rockwall in a heartbeat if the need arose. They are Friendly, courteous, all first rate, all professional and very customer oriented. Gabe was remarkable. He offered to pick us up at the airport if we wanted to fly down. He bought us coffee and offered to buy us breakfast as well, and after the deal was done, he drove our rental car to the drop off point for us while we enjoyed the comfort of our new ride. Thank you Gabriel Hernandez and thank youToyota of Rockwall! More

I found a used vehicle online and inquired about it immediately and went to test drive after work, a 50 mile drive at rush hour in Dallas. I was at the dealership for over two hours working with Gabri immediately and went to test drive after work, a 50 mile drive at rush hour in Dallas. I was at the dealership for over two hours working with Gabriel Hernandez. After filling out a credit app he said he was 95% certain he had a deal but needed a paystub and utility bill to submit to the bank to process the application and asked me to provide it to him the next day, which I did. After receiving a call from the bank and verifying information the next day I never heard back from him. I called the next day around noon and he said that they wanted a $3000 down payment but HE wanted to talk to them more to see if he could reduce it to $0 or $1000 down and would call me back in an hour. I had not heard from him by 5:00 and called and he said that they wouldn't come off the $3000 down requirement and I told him that I could get the $3000 anyway and I wanted to buy the vehicle. He TEXTED me the next morning to tell me someone else had bought the vehicle. He did not have the spine or xxxxx to call me and tell me what he had done like a man would. Gabriel is a cowardly manipulator that does not represent Toyota well at all. I will always be a Toyota customer, I know the brand is much better that Gabriel Hernandez. Toyota Rockwall should get rid of slime like him, he needs to go back to the cheap note lot in south Dallas where he came from. More

Bought a new Camry. Eric was a great salesman, he was very informative. I felt no pressure to buy. I feel I got a fair deal. The dealership is very new and clean. Mangers were also very nice. very informative. I felt no pressure to buy. I feel I got a fair deal. The dealership is very new and clean. Mangers were also very nice. More

I had more than one very bad experience at a Honda dealership. I was very upset and told Danny and he put me in the perfect car for me. Thanks dealership. I was very upset and told Danny and he put me in the perfect car for me. Thanks More

I live in Dallas and bought a car in Rockwall because a friend of mine had told me what a great experience she had here. It only took me 20 minutes to drive from North Dallas, and it was well worth the dri friend of mine had told me what a great experience she had here. It only took me 20 minutes to drive from North Dallas, and it was well worth the drive. From the moment I called in and spoke with my salesperson Andy I felt very comfortable and could tell he wanted to help me out. He listened to what I wanted in a car, and didn't try to sell me something that didn't interest me. Even more impressive, when I told him what my budget was for the car he helped me to buy the car I wanted for $50 a month less than what I had told him I could pay. That's a lot of extra money for me! The finance manager Jake was extremely nice too. I didn't experience the typical pushy sales process that I have at car dealerships. Everyone listened to me and what I wanted and could afford and they helped me to buy a car that was under the budget I had set forth. That shoes me they truly care about the customer. Two days after I bought the car, I noticed I had forgotten my garage door opener in the old VW I traded in. I called Andy and he had it delivered to my house. Great customer service and a very nice, green facility. That's enough for me in itself. Even the receptionist is extremely friendly at the front desk. I love this dealership and will recommend it to all of my friends and family. More

I am a woman and these guys treated me with respect! I told them what I wanted and they worked really hard to get me what I wanted for the price I wanted to pay....you guys are awesome!! told them what I wanted and they worked really hard to get me what I wanted for the price I wanted to pay....you guys are awesome!! More

Derrick Mallory is horrible, he has promised things and has not delivered. Not a good employee and not a good person. We will not ever come back. has not delivered. Not a good employee and not a good person. We will not ever come back. More

I communicated to this dealership for 5 days about a used vehicle. I was called and told several different things, and was switched between 3 different people. Once I thought we had finally reached an agreem vehicle. I was called and told several different things, and was switched between 3 different people. Once I thought we had finally reached an agreement on price and warranty I left work early and drove 45min to Rockwall. Once I got there and sat down with the finance guy he showed me a completely different deal that I have never agreed on. I was pissed. I asked for my keys and walked out. They didn't even try to make it right. I will never go there again and never recommend them to anyone. Horrible service. More

This is the second vehicle I have purchased from Toyota of Rockwall and I am extremely pleased with the professionalism and courtesy that I received from both Eric and his manager Jerry. I told them I didn of Rockwall and I am extremely pleased with the professionalism and courtesy that I received from both Eric and his manager Jerry. I told them I didn't have a lot of time and don't enjoy the purchase process. They acknowledged my needs and were fast and I am loving my new 4 runner. Jake in finance was very thorough explaining my finance options which as a woman I really appreciated.When I took delivery of my new vehicle they even had their General Manager come out and thank me for my business. These guys are first class and I will be looking forward to seeing Shelly and Don when it's time for service on my 4 runner. Thank You Toyota of Rockwall you have a customer for life. More

My wife wanted a Toyota Sienna XLE which we shopped the DFW metroplex for and after visiting nearly every Toyota dealer in the area, the folks at Toyota of Rockwall were by far the most willing to do whate DFW metroplex for and after visiting nearly every Toyota dealer in the area, the folks at Toyota of Rockwall were by far the most willing to do whatever it took to make sure I bought there and would be happy with my purchase. As a matter of fact we were happy with our purchase. So happy in fact that I returned within a few weeks to buy a new Tacoma TRD 4x4 for myself. Since that time I've driven the extra miles to return for service when due and always been treated very well with extras like checking the alignment as I pull in for service at no cost and including the report with my receipt. To be completely clear, my standards for service and excellence are fairly high because my previous cars were a Volvo XC90 purchased new and serviced with Volvo, and a BMW 335i purchased new and serviced at BMW, which are both companies that train their associates to provide a "service experience" and not just a good day at the service bay. Recently due to a job transfer to an overseas position, I found myself needing to sell the Tacoma and prepare the Sienna for long term storage and once again Toyota of Rockwall stepped up. After visiting the Toyota dealer in McKinney, and also Carmax, I sold my Tacoma back to Toyota of Rockwall and upon finding out I was planning to store the Sienna they gave me a very fair deal on a complete package of service and detailing to be sure our family van would be like new when we returned to the states on vacation. In short, if you have fair expectations when you arrive Toyota of Rockwall will exceed them. More