Toyota of Portland

You have a star in your service department Called in today 11/24/17 to reconfirm 5000 service appointment next Friday. Person who answered phone couldn’t find me in the system. Was told they we Called in today 11/24/17 to reconfirm 5000 service appointment next Friday. Person who answered phone couldn’t find me in the system. Was told they were transitioning from one system to another and sorry but could make a appointment for today at 1:30. I made the appointment and showed on time to be told they once again couldn’t find my appointment just made at 7:00am that day. Jefferson in the service department was the lucky guy to draw me & my wife. I was originally told in the morning that the 5000 mile check up would be approximately 90 minutes. Jefferson told me 2 1/2 hours because they were trying to work me in without finding my appointment. He offered to shuttle us anywhere we wanted to go for that 2 1/2 hours. We decided to stay at the dealership. Every 30 minutes he came in to brief us where we were in the line up. That effort and extra step in customer service turned me around on the double screw up on appointments. We ended waiting about 2 hours a little less than told. Someone at Broadway needs to thank him and then figure out the what’s wrong with the electronic appointment scheduling. More

Comfortable waiting area, The time estimate for service was good, as was the coffee from the automated machine. It was also nice to be able to schedule it on the same day, ear The time estimate for service was good, as was the coffee from the automated machine. It was also nice to be able to schedule it on the same day, earlier in the morning. They couldn't tell me which light bulb that was replaced on the rear exterior, I was aware of the burned out headlight, though. More

Great!t They completed two warrant items and found what the cause was of a noise I had been hearing. Dennis was very helpful, friendly, and communicated with They completed two warrant items and found what the cause was of a noise I had been hearing. Dennis was very helpful, friendly, and communicated with me as work was completed. More

Service It great, and fast. Easy to deal with, and right close to anything. Nice waiting area with snacks and drinks, great service from everyone in the toyot It great, and fast. Easy to deal with, and right close to anything. Nice waiting area with snacks and drinks, great service from everyone in the toyota of Portland. More

Great Service, Everything I hoped for and more! I took my Prius in for some belated 60,000 mile maintenance. However, I wasn't sure what services I needed since I was about 15,000 miles late taking I took my Prius in for some belated 60,000 mile maintenance. However, I wasn't sure what services I needed since I was about 15,000 miles late taking it in. Tony lined things out very clearly and made some smart initial recommendations. Following the diagnostic, there were some additional repair issues that I had not foreseen. Tony worked with me to choose the best options for both my car and pocketbook. I had a great overall experience and it was money well spent! More

Great service, high price The service guy, Mike Quinn, was great to work with and he provided a loaner car. He's great because he listens, he explains what they will do, how lo The service guy, Mike Quinn, was great to work with and he provided a loaner car. He's great because he listens, he explains what they will do, how long it will take and what it will cost, so no surprises. I had the clip for the driver's seatbelt replaced (was jammed after a breakin). The clip cost $72 and labor $121. The cost for such a simple part seems high to me, but then, I am not trying to run a repair service. More

Great Service! Toyota of Portland provided great service when I stopped in to have a few things checked on my 4-Runner. They did an oil change and I asked them to c Toyota of Portland provided great service when I stopped in to have a few things checked on my 4-Runner. They did an oil change and I asked them to check the brakes and also asked them if there was anything critical that needed to be dealt with. They were very honest and showed me the inspection paperwork, and pointed out that everything looked great. Everyone was very professional and courteous. More

Through, thoughtful and helpful. My 2008 Rav was in for a factory recall. Dan spent the extra time to help me understand the recall and the procedures for followup. He called me whe My 2008 Rav was in for a factory recall. Dan spent the extra time to help me understand the recall and the procedures for followup. He called me when the vehicle was ready and explained all the details on the service invoice. More

Great personnel and personal service! Mike Knight found us the best Rav4 and Scott Caverhill got us the best price on it. CJ did an incredible job installing the tow hitch receiver. It loo Mike Knight found us the best Rav4 and Scott Caverhill got us the best price on it. CJ did an incredible job installing the tow hitch receiver. It looks as if the factory had done it. Mo was exceptional in the finance department and worked his magic in getting us the right payment. Thanks guys. We will be back. More

Easy and friendly No high pressure tactics, very genuine service techs and staff - especially Dennis, who let me know how things were going throughout the day which I a No high pressure tactics, very genuine service techs and staff - especially Dennis, who let me know how things were going throughout the day which I appreciated. Also got a loaner car based on the amount of service I had done, and that process was quick and easy and the car was very nice! More