Toyota of Portland

Martha was unprofessional, rude and unhelpful. Unless you are willing to go in & get pressured she can care less about you or being ethical. It was the most shameful experience I have ever endured, when we’r are willing to go in & get pressured she can care less about you or being ethical. It was the most shameful experience I have ever endured, when we’re dealing with a pandemic, Martha couldn’t be more lazy and unprofessional. Will never go back! More

Absolute waste of time. They were unable to help us buy our lease end. They threw away a USAA check and shotgunned our credit with multiple credit unions. They have a hidden $500 inspection on buying out l our lease end. They threw away a USAA check and shotgunned our credit with multiple credit unions. They have a hidden $500 inspection on buying out lease ends. They call it a safety inspection. They never even inspected the vehicle and then said I wasn’t approved with an 814 credit score. Just a filthy dirty experience all around. We will not be servicing our vehicle there moving forward. More

Calls to schedule service appointments failed on two attempts, when routed from 'concierge' to service department. On both efforts, was told someone would return call, however, neither call was returne attempts, when routed from 'concierge' to service department. On both efforts, was told someone would return call, however, neither call was returned after 8 days. More

The customer service for the service sept. Is absolutely horrible. Called trying to get service based on my extended warranty I bought through them and they won’t return my phone call even after 6 messages horrible. Called trying to get service based on my extended warranty I bought through them and they won’t return my phone call even after 6 messages left through their “concierge” service. It’s been a week now and not a peep from them and nobody will take any accountability or help. I understand we are all dealing with COVID but this is ridiculous and terrible service. If I could, I would leave 0 stars. More

Shopping for a new vehicle was a pain staking task until we checked out Portland Toyota at Broadway. We were happy to meet and be cared for in our hunt for our 2017 Dodge by Ken Scott. We were able to get we checked out Portland Toyota at Broadway. We were happy to meet and be cared for in our hunt for our 2017 Dodge by Ken Scott. We were able to get the right # for our trade. We also have a great monthly payment. Thankyou 💗 More

Commitment to excellence I owned a Prius for eight years and the engine giiven out at 159,000 miles. I had enjoyed the car so I went to look for another Toyota. I went to Toy I owned a Prius for eight years and the engine giiven out at 159,000 miles. I had enjoyed the car so I went to look for another Toyota. I went to Toyota of Portland and discovered a Camry that I had wanted. I went home to think about purchasing the Camry and decided that it was a better decision to put a new engine ine the Prius than buy a new car. I had been renting a car for a week waiting for the engine be put in the Prius. I contacted Toyota to see if my car was ready and was informed that the engine was donw but in the course of removal my windshield had been cracked.. They offerred me a courtesy vehicle while they replaced the windshield. The cost of the engine was close to $7000. When I went to get the courtesy car, I asked to look at pre owned cars as a way lowering the cost of a newer car.I ended up in front of another new car salesman and I told him about my earlier visit. He came back with an offer of Toyota would pay for the cost replacing the engine in my car and they would give me $5000 for the Prius as well. I purchased the Camry. I was called the following Monday from the service department and was asked who was going to pay for the engine Toyota or myself. I told them it was part of the agreement. I got a cal from Toyota less than twenty minutes later and it was the salesman asking me to bring the car back because there was a miscommunication in regard to the purchase of the vehicle and the payment for the engine that had been placed in the Prius. I talked to Josh Kampmann, the Genewral Manager, about the situation and he said he would get to the bottom of it. To make a long story short, Toyota absorbed the cost of the engine and used it as a lessons learned momen for the stafft. I wanted to thank Toyota of Portland for the integrity they showed in the purchase of my car. I also wanted to thank Josh and the staff for their dedication.. When the time comes again to purchase a new car I will look to Toyota of Portland because I know I will be working with a team that has integrity. . More

Misleading salesperson In December I purchased a 2020 Toyota 4Runner from the dealer. The truck is great, however there is one element of the purchase which was not great at In December I purchased a 2020 Toyota 4Runner from the dealer. The truck is great, however there is one element of the purchase which was not great at all. I wanted to get a different grill for the truck and was sold a replacement grill for $950 by the salesperson. When I went to pick up my truck, the grill was not installed. I was told at the time by the parts manager that the 2020 4Runner I purchased did not have the option to install a different grill. So the salesperson mislead me into adding this feature and associated cost that was never available in the first place. I have been working to get refunded by the dealership and all we are getting is the runaround. Beware working with Toyota of Portland or be very certain that you can get what you pay for before you sign the paperwork! More