Toyota of Portland

Easy to get appointments and great service! Have had several cars through Toyota of Portland. Love my hybrid Rav4! Always easy to schedule appointments. The folks are friendly and service alw Have had several cars through Toyota of Portland. Love my hybrid Rav4! Always easy to schedule appointments. The folks are friendly and service always meets expectations. I would recommend buying and having your car serviced here. More

2007 Prius Work The service advisor, Rebecca provided answers to all my questions. She took the time to work with her parts person to locate a used display unit from The service advisor, Rebecca provided answers to all my questions. She took the time to work with her parts person to locate a used display unit from another Prius. It was checked out and she provided me the chance to review the condition of it before they installed it. Rebecca kept me informed during the installation how her mechanic was doing. She was quick and professional in closing out the work and I left the dealership much quicker than I expected. More

Amazing experience Thai treated us like we were family. The experience to Toyota of Portland left me overall excited and eager to tell my friends about the great service Thai treated us like we were family. The experience to Toyota of Portland left me overall excited and eager to tell my friends about the great service that was given. I am excited to say that I own a Toyota car from the Portland dealership! More

A car purchase for my elderly, frugal father Hashim at Toyota of Portland was perfect. I have been trying to help my elderly father purchase a car for about a year now. He is incredibly frugal, Hashim at Toyota of Portland was perfect. I have been trying to help my elderly father purchase a car for about a year now. He is incredibly frugal, and always regrets every major, often minor, purchase decision that he makes. I took the lead on this purchase decision, as I have experience with purchasing cars and decent knowledge in cars. A lot of salespeople only like to deal with the decision- maker, but Hashim treated it very well, even seemed to embrace it! In total, we visited the dealership 3 times, over the course of 3 weeks. At no point did Hashim get pushy, or even show any signs of impatience. He took his time and answered all of my father's questions. He would follow- up with me to make sure we didn't have any questions, but did not do it so much that I felt inconvenienced. We ended up getting a great price, on a great car. My Dad finally replaced his 1998 Subaru Legacy wagon with a 2018 Toyota Camry. As he had his last car 20 years, it is obvious he does not like buying cars. I thought we would never get him into a new vehicle, but we did, because Hashim handled the process perfectly. The best part is that my Dad left feeling that he was treated fairly and honestly. I did not even think that was possible. Thank you Hashim!! I will send anyone I know in the market for a new vehicle straight to you and Toyota of Portland!!! More

Very courteous. Ben was very courteous and did his best to help us replace the flat tire of our Prius. But the service center did not have available a replacement ti Ben was very courteous and did his best to help us replace the flat tire of our Prius. But the service center did not have available a replacement tire. How can a major Toyota dealership and service center not have a replacement tire for a Prius?. Ben recommended we go to a nearby Les Schwab location. The guys at Les Schwab replaced the tire in ten minutes flat. No pun intended. More

Outstanding service at reasonable price. I bought my first Toyota, a RAV, at Broadway Toyota, replacing it in 2009 w/a Prius. Loved both cars, no problems ever. Have had all my service done h I bought my first Toyota, a RAV, at Broadway Toyota, replacing it in 2009 w/a Prius. Loved both cars, no problems ever. Have had all my service done here as well, which has always been excellent. They never pressure me to buy a new model and are always thorough and conservative in recommendations for what little service I've needed when going in for regular servicing. This last time I found myself particularly impressed as everyone was so welcoming and friendly--it was like they really VALUED me as a customer. Anyway, would certainly recommend this dealership to anyone looking for Toyota service. More

Purchase to Accessories with bumps along the way I purchased a new 2018 Tacoma a couple of months ago and had a great experience from their website to sales person to Sales Managers to the outstandin I purchased a new 2018 Tacoma a couple of months ago and had a great experience from their website to sales person to Sales Managers to the outstanding Richard Reyes in finance. And, I love my truck! However, a few weeks went by and I decided I wanted to purchase some accessories and have them installed. Not only did it take over a week to even confirm they could get what I wanted, but to get me scheduled, but when I picked my truck up they had installed a roof rack I had decided (in writing) NOT to purchase. Since it was close to the Service Deparment’s closing time, of course it couldn’t be removed. I paid and left very frustrated. The next day I found the General Manager’s email address on their website and sent him a short note explaining my concern and annoyance. Joshua Kampmann (GM), spemailed me back within and hour. He then called me, and we had then entire debacle solved that day. What a standup person. There was a legitimate concern, he acknowledged, apologized, and fixed it. You simply can’t ask for better REAL customer service than this. Buy, service and accessorize with Toyota of Portland! More

No hassle Ben was courteous and had my car serviced in a reasonable amout of time and more importantly, within the time frame I was quoted. I haven't always bee Ben was courteous and had my car serviced in a reasonable amout of time and more importantly, within the time frame I was quoted. I haven't always been so fortunate at this service location. I'll ask for Ben everytime from here on out. More

GREAT SERVICE EXPERIENCE I have had all my service done here, and I purchased my 2015 Toyota RAV4 XLE here as well. This particular time I was attended by Ben upon arrival f I have had all my service done here, and I purchased my 2015 Toyota RAV4 XLE here as well. This particular time I was attended by Ben upon arrival for my scheduled 20,000 mile service at 7:10 AM. As usual, the department opened right on time. Ben was friendly, professional, efficient, and a pleasure to deal with on an early Friday morning. He was accurate in his time estimate of approximately 1 hour. Rather than have the free shuttle take me home and pick me back up for only an hour, I waited in the very pleasant waiting area which is air conditioned and comfortable. They provide coffee and some muffins in the early morning, and they have free WiFi as well as work stations where one can use their laptop or whatever to be productive or entertained while waiting. During the wait time I was updated by text as to the progress and when it was completed. They were right on time and my vehicle was already out front and ready top drive away upon completion of the paperwork which took no more than 2 minutes. More

The system works! I am visiting the Portland area, and just needed routine maintenance on my new Toyota which was purchased on the east coast. Toyota of Portland handl I am visiting the Portland area, and just needed routine maintenance on my new Toyota which was purchased on the east coast. Toyota of Portland handled it professionally; reception was quick and clear, they kept me updated via text, and pickup & checkout was also quick and clear. They have a system, and it seems to work! Well done! More