Toyota of Manhattan

I had great experience dealing with Toyota of Manhattan, they treat me and my family very nice from the moment we walked in to the moment we got out, with our new car, very frendly and efficient sales profe they treat me and my family very nice from the moment we walked in to the moment we got out, with our new car, very frendly and efficient sales professionals. Thank you, guys. More

very deceptive. they'll "agree" on whatever terms as long as you make a deposit. once that happens they'll make you wait to the last possible minute to just accept whatever terms they switched terms as long as you make a deposit. once that happens they'll make you wait to the last possible minute to just accept whatever terms they switched around on the final paperwork hoping you won't notice. you call them out on it and they try to guilt you into taking it saying so much work was put into it. very slimey. salesmen are nice, but I realize they have no real power in the end as it's the finance managers that do all the real paperwork. AVOID. More

Your service there is excellent but I believe if someone comes in for an oil change, they shouldn't have to wait hours at a time. When you go to other places, it takes about half an hour. I know they may comes in for an oil change, they shouldn't have to wait hours at a time. When you go to other places, it takes about half an hour. I know they may not inspect your car as well as you do but going to your dealership can take half a day. I believe that if you take care of the cars that need simple work and deal with them first, it helps declutter the area. I work in an ER and dealing with simple client work helps to retain them and the workers don't get stressed by seeing all the other work that needs to be done. Plus, do you realize that there is no public transportation next to you. More

I was refered to this dealership by a family member and I am extremely glad I made the switch to this dealership.. Joshua, Mel, and Kevin were very professional at all times and made the process very smooth am extremely glad I made the switch to this dealership.. Joshua, Mel, and Kevin were very professional at all times and made the process very smooth for me. They even worked with me on bringing down my monthly payment from the original quote. I am recommending them to my brother and to any other friend or family member looking to buy or lease a Toyota. Thank you guys for being so fabulous!!! Juanita Rodriguez More

Was not interested in Toyota manhattan. Needed info so called and got Kevin on the phone. Nice enough that I visited your store...still no intention of buying there. I intended to buy in NJ. After meeting called and got Kevin on the phone. Nice enough that I visited your store...still no intention of buying there. I intended to buy in NJ. After meeting Joseph McKnight, I was sold. Spent hours with Joseph. Hours I never intended spending. Kevin made an offer, I went home to consider. Next day called NJ and they gave me a slightly better offer. Decided I wanted to do business with Joseph and Kevin because I trusted them implicitly. Toyota manhattan is fortunate to have Joseph and Kevin. Sam Higgins More

Both my father and I went in to possibly trade in my 2009 Toyota Yaris which was the first purchase done at the same location. Prior to that Vidal had spoken to my father about this possible trade in which a Toyota Yaris which was the first purchase done at the same location. Prior to that Vidal had spoken to my father about this possible trade in which at the time was not on our minds. That definitely changed shortly after having our appointment with Vidal and taking a look at the 2012 Toyota Rav4. I wanted payments to be in the same range as the Yaris give or take a little more as long as it was affordable. Being 9 months pregnant I feel he definitely had more patience with me than expected. Very respectful and answered all the questions we had. Unfortunately, they didn't have the color I wanted, but he called and told me to stop by and take a look at it which I did and loved. That same day around 9pm we left the dealer with a great deal thanks to Rashid and a great vehicle. I must say we will be returning back for another trade in, in a few years. Kevin was there to help us jump into the new vehicle and answered any questions we had about the car along with Vidal. Great customer service. I would definitely recommend them 100%. More

In March 2012 I re-upped for a 3-year lease on a new RAV4 with Toyota of Manhattan. Vidal Salcedo was extremely friendly and eager to please, and was able to make the turn in of my old car and delivery of t with Toyota of Manhattan. Vidal Salcedo was extremely friendly and eager to please, and was able to make the turn in of my old car and delivery of the new one as smooth as can be expected. Lots of follow-up to make sure everything was ok, which is good. There was a little negotiation with Kevin Primus over new lease terms, but he also was friendly, professional and willing to work with me. Only hiccup was that they upsold me a few extras when they brought out the new car, which was different from what had been discussed on the phone, but because this wasn't totally unexpected, and because I liked the extras (sunroof, radio upgrade) I was fine with it. When my lease expires in 3 years, I will be back and look forward to dealing with Vidal and Kevin again. More

My experience with Kevin and Josh was friendly, thorough and complete. They were very professional yet i felt as if i were dewling with friends. They walked me thru the entire process of buying my new car, and complete. They were very professional yet i felt as if i were dewling with friends. They walked me thru the entire process of buying my new car, while Kevin worked diligently in working through various payment plans to help my family's budget, Josh walked me through every detail on the new 2012 Camry, from its new fuel saving features, to the Bluetooth connectivity features for my cell phone. I wil definitely recommend others to Toyota of Manhattan, and I will have them ask for both Kevin and Josh for a thorough and honest experience. More

I received my first phone call from Joseph McKnight seven months before my Toyota Corolla LE 2010 lease expiration. After that, I received several phone calls, emails, letters, and cards from Joseph, Joseph’ months before my Toyota Corolla LE 2010 lease expiration. After that, I received several phone calls, emails, letters, and cards from Joseph, Joseph’s supervisor Kevin Primus, and Toyota of Manhattan. All of the team members are very persistent in keeping their customers for a lifetime. I finally met Joseph and Kevin on May 2012 for the first time. They are both very nice gentlemen, extremely personable, highly professional, and very polite and I think Joseph is passionate with a kind heart. Joseph hugged me because he could not pronounce my last name on the phone. We all three discussed my options for returning my car’s lease and leasing a brand new car again. Unfortunately, Kevin did not accept a deal that I was looking for and I felt that he did not want my business with Toyota of Manhattan any longer. I was in front of the building and the Toyota staff brought my car from the garage. A gentleman (I still do not know his name) that I think was Kevin’s supervisor started asking Joseph and Kevin about my car lease. He said very clearly and I quote, “ He kept his car in excellent shape”. He asked many questions from Joseph and Kevin, and finally, he wanted to talk to Kevin and Joseph in his office. I was waiting in the street right in front of the building and I had two options in mind; return the car on the expiration date or just walk in Hyundai dealer and lease a Hyundai Sonata. They all came out and right away, this gentleman offered me a price….It was not a price that I was looking for but it was reasonable. I shook his hand and a deal was made. Kevin Primus, Joseph McKnight, and Melvin Guerra took care of the rest and made me feel like home and my brand new leased car was ready in one hour. I will give these gentlemen (I forgot to get his name), Kevin Primus, Joseph McKnight, and Melvin Guerra an “A” grade. I would love to be a lifetime Toyota customer. More

Service was great, the follow up was thorough and I was very pleased with the end result. I got the car I wanted in the price range I wanted. very pleased with the end result. I got the car I wanted in the price range I wanted. More