Toyota of Manhattan

Joe's approach to customer service is very unusual here in New York City. He was extremely friendly both in the showroom as well as on our test drive (he even dropped my husband and 2-year-old daughter at in New York City. He was extremely friendly both in the showroom as well as on our test drive (he even dropped my husband and 2-year-old daughter at home when it became apparent that she needed her naptime!) When it came time to actually buy the car was when Joe really shined. I was in the middle of an extremely busy time at work and Joe went out of his way to make the process easy for us - emailing certain forms and coming to my office with the rest of them. He even drove our car to our apartment that evening so that we didn't have to come to the dealership to pick it up. He was so patient while he explained how the bluetooth and other features worked, all while our daughter was climbing all over the car. Our daughter is still asking "Where's Joe?" (Make sure to ask about his "Elmo" voice too!) I think we are going to have to visit the dealership so she can hang out with him some more! He truly went above and beyond and it was a pleasure working with him. More

Last week our mechanic told us it was the end of the line for our 2004 Mazda 3i. After going over our options with my cousin, an Automotive Professor, he said, “It sounds like its time to get something that for our 2004 Mazda 3i. After going over our options with my cousin, an Automotive Professor, he said, “It sounds like its time to get something that can fit your family and go off-road.” We wholeheartedly agreed. So, we cold-called Toyota of Manhattan, primarily because of our interest in the FJ Cruiser. “We have a car for trade-in, we’re coming in today. Do you have any used FJs?” Joelle, the Customer Service Rep graciously listened to our story and said, “Call me when you’re a block away. I’ll come out and Valet Park your car and we’ll find you the right vehicle.” Great. We drove up, our car was parked, enter Joe McKnight, a Toyota Retention Sales Specialist. Fortunately, Joe knows how to deal straight – just like us – and we all got right down to business. We told Joe we wanted a car as adventurous as our family, that we had a budget and that we preferred a used Toyota. “Whadda ya think Joe, do you have anything for us? Maybe an FJ?” Unfortunately, the last used FJ in our budget had just been sold. Ron, the used salesman and Joe walked us over to a few Rav4s – we took one look at ground clearance “Nope – this wouldn’t be able to take on tough terrain like we need. What else?” We saw a used Jeep in the corner – quietly our hearts lifted – but we REALLY were there to get a Toyota, not a Jeep! “What else...” Joe showed us a new Highlander, not for us. He also showed us the new FJ. Joe said, “Look I want you guys to have the right fit and stay practical. I am a Toyota Retention Specialist but if you leave with the wrong vehicle no one will be happy. I want my customers to leave knowing they got what they needed.” He tirelessly showed us our options, went over numbers both lease and purchase for used and new. In the end the Jeep turned out the winner. Keep in mind this deal was dealt in a very practical way by Joe and his team, as well as by us. We knew our needs and what we could afford when we walked in, and the Toyota team worked with us in perfect harmony. And I might add, we are sales people, too, we know the lines, we know the techniques. These guys are First Class. We put a deposit down and came in the next day to do the trade and pick up our used Jeep. With our toddler tagging along, car seat in hand, we showed up to finish our transaction. Having been through this process before, we knew well no car deal is ever done until you go “Upstairs” to the finance guy – he’s the one who closes the deal. Our advice, always be ready to walk away from any deal if it doesn’t suit your needs, no matter how many hours you’ve invested in the search. For us one of the key factors in getting through the car buying process is to walk in knowing exactly what you have, including your credit score because that alone will change the advertised 1.9% APR into 9.0% APR in a heartbeat – and will leave the novice in a hard place once “Upstairs”. Fortunately, Rashid the Financing Manager, read us right and with a bit of back and forth we came up with a deal that worked for all of us. It was a last minute offer of a 4-year service package that allowed us to say yes. By the end of all of this our daughter was in love with Joe who had made sure she had a steady supply of coloring books and crayons – and hot dogs – throughout the dinner hour of wheeling and dealing. I might add that at one point throughout this process Joe knew we were fading and handed off a granola bar or two to make sure we stayed in the game – smart sales technique there Joe! But really, Joe is a really good man and I’m sure, aside from being a salesman he’d be there to help anyone in need for whatever reason. We all – and I mean much of the Toyota Team gathered at the “new” used Jeep at the end of the day – Joe, Kevin – the Retention Sales Manager, another awesome individual, and Rashid. Then came Chris the General Sales Manager who saved the day when our daughter took her first look at the Jeep and burst into tears. “No I don’t like this one, it’s not an FJ Convertible. I wanted the FJ Convertible. This one is white is has no stripes, there are no rainbows!” Chris broke it down, worked some wonderful distraction techniques and “sold” the Jeep to our daughter. What GM cares to do that these days? This was a first. And we weren’t the only family at the dealership – other sales people were just as focused on their clients’ needs and looked just as well taken care of. Please note, in our minds we set this deal up so we can come back in 4 years and get the FJ or – in our dreams a Lightening McQueen-Toyota-Hybrid-Convertible-FJ-Cruiser. Smile, smile, wink, wink and thank you very much! Thanks Toyota, Joe, Kevin, Rashid, Chris, Ron, Will and of course Joelle and everyone else we didn’t meet but look forward to doing business with in the future when we come back for the FJ. We have every reason to believe based on our experience at Toyota of Manhattan that anyone can find the right deal for his/her needs and budget and have a great time doing it. Buying a car was a pleasure here, thanks team! Oh, and one last comment for the mother-company Toyota – these guys deserve a new building that shines as bright as the service. Cheers. The O’s. More

Both Erick and Mel went out of their way to treat me well and make the deal happen.They were both honest, kind, and generous. These qualities are very rare,I think, in sales in general, and in auto dealersh and make the deal happen.They were both honest, kind, and generous. These qualities are very rare,I think, in sales in general, and in auto dealerships particularly. I have been a loyal customer of Toyota and Lexus over the years, and I am convinced that the excellent quality of the product is equal to these people who represent it. More

Erick was extremely friendly and helped me select the appropriate Toyota vehicle for my particular needs. Erick is very knowledgeable was helpful in negotiating my eventual deal. Mel, in the financial de appropriate Toyota vehicle for my particular needs. Erick is very knowledgeable was helpful in negotiating my eventual deal. Mel, in the financial department, was very professional, courteous and sincere. His explanations of various warranties, etc. were clear and concise. My Toyota experience has been very positive. More

Excellent service... Look out for their customer and not out to get you or your money... Im first time car buyer and they did not try to taken advantage of me and instead guided me through some very useful out to get you or your money... Im first time car buyer and they did not try to taken advantage of me and instead guided me through some very useful information for future references... :) More

Carlos Tovar reminded me of my son when I met him so I probably was biased to like him to begin with, but his professionalism and respect of the sale really was much more than I hoped for from any car dea probably was biased to like him to begin with, but his professionalism and respect of the sale really was much more than I hoped for from any car dealer. He worked hard to get me a good deal and followed up to make sure that we were happy. I will recommend him highly to my friends and family members. More

I had a small window to buy or lease a car after my old Toyota was totaled in an accident. Joe McKnight was exceedingly helpful, knew his stock quite well, and, most importantly, was willing to come in on Toyota was totaled in an accident. Joe McKnight was exceedingly helpful, knew his stock quite well, and, most importantly, was willing to come in on his day off to finish the deal and the paperwork since I only had one day in NYC. Kevin was excellent to negotiate with, while I did not get everything I wanted, we were able to come to a deal that I think both parties were pleased with. Lastly, Rashid was able to help, though it was also his day off, to move along the paperwork and get me out of the dealership in enough time to comfortably catch my plane. Thank you everyone for real SERVICE. More

The guys were efficient and productive. They honor m request to get a car with 2 days notice. We all enjoyed working with Will and Jody. request to get a car with 2 days notice. We all enjoyed working with Will and Jody. More

I phoned the dealership initially because I was looking for a specific model and color. I spoke with Robert, who was very friendly, informative and helpful. I had spoken with other dealerships who had no i for a specific model and color. I spoke with Robert, who was very friendly, informative and helpful. I had spoken with other dealerships who had no idea what products they were selling. When my husband and I came into the dealership, Robert introduced us to Kevin and Joseph. Right off the bat, these guys made the whole experience fun. Not only did they know every little detail about the car we were looking at (2012 Prius), but they could also compare/contrast the vehicle to others, AND they were hilarious. It really showed that they enjoy their jobs, and their energy and good humor was contagious. They ended up offering us a better price than the other dealerships and we really had a good time while we were there. Mel handled the financing aspects and he also was very friendly and knowledgable. It has been almost a week since we leased our vehicle and each person that we dealt with has contacted us to follow up. This guys are AMAZING. Absolutely recommend this dealership and we will be purchasing all future cars with them. More

I really enjoyed working with Carlos during the purchase of my car. He demonstrated great knowledge of products offered by Toyota, and provided me with incredible customer service. I would strongly recommen of my car. He demonstrated great knowledge of products offered by Toyota, and provided me with incredible customer service. I would strongly recommend Carols to my family and friends, and I am looking forward to work with him the future. Regards, Chris More