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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,649 Reviews

3,649 Reviews of Toyota of Lancaster - Service Center

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November 02, 2024

Great service, but waited in the lobby for 3 hours for a simple oil change. More

by rbz1221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remeber
Nov 04, 2024 -

Toyota of Lancaster responded

We're sorry to hear that you had a long wait time for your vehicle and that it was not up to your standards. We understand how frustrating this can be and we apologize for any inconvenience.

November 01, 2024

Went in without appointment and was attended quickly. My needs were addressed and agent very knowledgeable and friendly. Was very satisfied More

by Elsie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

November 01, 2024

This Dealship is Great my Man henry was absolutely Amazing he really Did a good job at helping me find exacaly what i was look for thx Henry and Toyota of Lancaster More

by bobwire07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Henry
Nov 01, 2024 -

Toyota of Lancaster responded

Thank you for your 5-star review. We're glad to hear that you had a good experience! We'll be sure to share your kind review with him

November 01, 2024

I have been here before and was charged $55 for the oil change, same car same coupon but this time I charged $69 what’s the deal? I have a fixed income and my income did not go up. More

by Lance
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Nov 04, 2024 -

Toyota of Lancaster responded

We're sorry to hear that you feel like you were overcharged for your purchase. We strive to offer fair and competitive pricing, but we understand that perceptions can vary. We appreciate your feedback and will use it to make positive changes.

October 31, 2024

Excellent dealership, customer service and staff. I w had a win experience buying our new vehicle. We didn’t receive any pressure and loved our salesman, Jeff. He took his time going over all the fe More

by VETTELOVER39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Calero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2024 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

October 31, 2024

Poor communication. Waited over a week to hear back about a part on order after the service was supposedly completed. Turns out the Writer went on vacation. Not very pro More

by DABB1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Employee not listed
Oct 31, 2024 -

Toyota of Lancaster responded

We're sorry to hear that you had an unpleasant experience at our store. This is unacceptable, and we apologize for any inconvenience it may have caused. We have spoken with our staff and are taking steps to ensure that this doesn't happen again. Your feedback is important to us and helps us improve.

October 31, 2024

They provided friendly speedy and quality service. Answered any questions I had and even told me about a service package that could save me money and get more services. I will be returning for all se More

by lvanheflin01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2024 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

October 31, 2024

The customer service team is very helpful and friendly and they are always very responsive to my questions about my car. More

by fierro.emilia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2024 -

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you.

October 30, 2024

Kiara is great forever a Toyota of Lancaster loyal service was very fast and efficient More

by HOCKEYCAPTAIN91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Toyota of Lancaster responded

We appreciate you taking the time to leave us a 5-star review. We hope to welcome you back again soon!

October 29, 2024

Omar reached out to me after filling out an application online. Probably the best customer service I’ve ever received while buying a vehicle. I highly recommend buying a vehicle here! More

by NICOLEWELLSHOUSEKEEPING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Dirky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.

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