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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,561 Reviews
Call Service Center (661) 948-0731

3,561 Reviews of Toyota of Lancaster - Service Center

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December 17, 2023

Quick and thorough The guy that help me was very courteous and helpful I didn't have to wait long More

by Subtract12
Recommend Dealer
Yes
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Dec 18, 2023 -

Toyota of Lancaster responded

we sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

December 17, 2023

Good. . But they didn't have all the parts for repair they scheduled and we had to make a second trip. Otherwise all good.. More

by RV52
Recommend Dealer
Yes
Employees Worked With
Mr. Garcia
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Dec 18, 2023 -

Toyota of Lancaster responded

Thank you for your review. We appreciate your feedback so we can make improvements to the service with provide our customers.

December 17, 2023

Great service. Everyone is courteous and professional. I liked that Doug was able to have someone take me to Enterprise to get my rental car. More

by KDOG222
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Douglas Velasco
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Dec 18, 2023 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

December 16, 2023

Good. Good. Good. Good. Toyota was good they were great they were alright O wow so good More

by hansabanes
Recommend Dealer
Yes
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Dec 18, 2023 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

December 16, 2023

The service department gave poor customer service and did not try to apologize for the inconvenience nor compensate me . More

by CNO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
3.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
3.0
This rating includes all reviews, with more weight given to recent reviews.
Annie Vodegel
3.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2023 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention.

December 15, 2023

It was very fast and they were take me in early and finished my car early! More

by WALSHLAUREN63
Recommend Dealer
Yes
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Dec 15, 2023 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

December 15, 2023

Waiting for quite some time for a tech. I waited 15 minutes in line for a service appointment. Seems to be understaffed for a weekday. More

by FLYINGTIGERMULTIMEDIA
Recommend Dealer
Yes
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Dec 15, 2023 -

Toyota of Lancaster responded

We are thankful for your review. Thank you for sharing your rating with us and the community. We value your opinion and constantly looking for ways to improve our service.

December 15, 2023

I was introduced to a program that financially helps me with my maintenance The guy who assisted was really nice. More

by rachelle.smith4
Recommend Dealer
Yes
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Dec 15, 2023 -

Toyota of Lancaster responded

We appreciate you taking the time to leave us a 5-star review. We hope to welcome you back again soon!

December 15, 2023

They don't explain Anything after you pick your car. I have go to and find my car at the parking lot. And is a big parking lot. In LA they explain everything they did to the car and if the car need anyt More

by DRAGONFLY_211981
Recommend Dealer
No
Employees Worked With
I don't remember but service in Lancaster suck!!
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Dec 15, 2023 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention.

December 15, 2023

Everyone was professional and it was quick. Im very tired and don't have any more time. More

by agathos1961
Recommend Dealer
Yes
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Dec 15, 2023 -

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

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