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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,562 Reviews
Call Service Center (661) 948-0731

3,562 Reviews of Toyota of Lancaster - Service Center

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January 15, 2024

Staff was polite. Service took a long time. Would schedule for a midweek morning appointment next time More

by jaimenunnenkamp
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Douglas Velasco
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Jan 15, 2024 -

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

January 15, 2024

No words to offer but Professional I have enjoyed the outcome of the services rendered More

by JOSEPHC00767
Recommend Dealer
Yes
Employees Worked With
Eduardo
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Jan 15, 2024 -

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

January 14, 2024

Sensational. Max's service and knowledge about my visit was sensational. 10 out of 10 would recommend. More

by Mamorales1
Recommend Dealer
Yes
Employees Worked With
Max
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Jul 31, 2024 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

January 02, 2024

Tota of lancaster is the best at car services thank you guys and happy new year More

by EERIKANDRADE91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2024 -

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day and Happy New Year's!

December 31, 2023

I was treated with a great customer service by Mauricio When I arrived I was immediately acknowledged By the person who was talking your information before going to Mauricio More

by mescobar619
Recommend Dealer
Yes
Employees Worked With
Mauricio Orellana
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Jan 02, 2024 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

December 31, 2023

My flat tire light was sometime on or sometime off. So I brought it there then change battery then change flat tire gauge. But there is still same problem on later disappear repeatedly. More

by samstool
Recommend Dealer
No
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Jan 02, 2024 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value your busness and would like to thank you for bringing this to our attention. Please reach out to me at (661) 952-2103

December 29, 2023

Tried to charge me for services that I already pay for in my monthly car payment which should already show on file. My display screen keep going out and that was not fixed I still have the problem. More

by angelabrown19.ab
Recommend Dealer
No
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Dec 29, 2023 -

Toyota of Lancaster responded

We are sorry to hear that you were not satisfied with the service performed. We strive to provide the best quality service to our customers, and we apologize for any inconvenience that you may have experienced. Please feel free to reach out to me at (661) 952-2103

December 29, 2023

Everything perfect Everything at Toyota of Lancaster was perfect the service was good and Douglas Velasco did a perfect Job More

by LEONLUPE1962
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Douglas Velasco
Report | Print
Dec 29, 2023 -

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

December 29, 2023

Quick and easy to the point. Engaged in small conversation during downtime and informed me of the process and expected wait time involved for the work to be done More

by locos131
Recommend Dealer
Yes
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Annie Vodegel
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Dec 29, 2023 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

December 29, 2023

Informative and organized. Helpful with all my questions. Great waiting area w snacks available. Plenty of personal. More

by EVELYNROSETE
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erick Bravo
Report | Print
Dec 29, 2023 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

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