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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,669 Reviews
Call Service Center (661) 948-0731

3,669 Reviews of Toyota of Lancaster - Service Center

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February 24, 2024

Poor communication, hidden charges (refunded part of it) and lack of explanation And they didn't fix the problem right More

by Samer
Recommend Dealer
No
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Feb 26, 2024 -

Toyota of Lancaster responded

I'm sorry to hear you had an issue with your service experience. I believe the Service Advisor made the necessary adjustments when he did realize his mistake

February 24, 2024

Fast and friendly Do you offer shuttle service? I've never been offered a ride. Thank you More

by genesiswilson05
Recommend Dealer
Yes
Employees Worked With
Eddie
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Feb 26, 2024 -

Toyota of Lancaster responded

Thank you for taking the time to leave us a 5-star review. Unfortunately, at this time we don't offer a shuttle. We haven't for several years now.

February 24, 2024

Routine car maintenance schedule and knowledge Routine car maintenance schedule and Kathy was very friendly and knowledgeable More

by OSCARVCHAVEZ
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kathy
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Jul 11, 2024 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

February 23, 2024

Have always had great experiences. Was not happy with the explanation about my concerns With vehicle More

by Urbchief
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kiara Santos
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Feb 23, 2024 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention. Please let us know if you have any questions. You can reach me at (661) 952-2103

February 21, 2024

Did dealership is amazing. Everyone is very professional and goes out of their way to help you. More

by marlene_cuban
Recommend Dealer
Yes
Employees Worked With
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Larios
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Feb 21, 2024 -

Toyota of Lancaster responded

Thank you for your 5-star review. We're glad to hear that you had a good experience! We'll be sure to share your kind review with her

February 21, 2024

Douglas Velasco is very professional and also very transparent. He took the time to go over things with me and was upfront about the cost More

by MAIRRN
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Douglas Velasco
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Feb 21, 2024 -

Toyota of Lancaster responded

Thanks so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded your expectations, and we'll make sure that Douglas Velasco receives the recognition he deserves. Thank you again and have a great day!

February 20, 2024

Very polite and everything was done quick Once I got my car it was explained thoroughly what was done to my car More

by Valledevo87
Recommend Dealer
Yes
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Feb 20, 2024 -

Toyota of Lancaster responded

Thank you for your 5-star review. We're glad to hear that you had a good experience! We'll be sure to share your kind review with our team.

February 18, 2024

Great, as always! Maintenance visit to Toyota was excellent as always and only supports my continued commitment as a customer. More

by john.holley.57
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Douglas Velasco
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Feb 19, 2024 -

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

February 18, 2024

Tavo is very professional and courteous. My time was limited and had to make sure I made my next appointment and the Toyota team got me in and out quickly. Much appreciated. More

by smvarela
Recommend Dealer
Yes
Employees Worked With
Tavo
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Feb 19, 2024 -

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

February 18, 2024

Helpful, knowledgeable, and friendly. Doug is always helpful, friendly, accommodating and knowledgeable to answer all of our questions. More

by ceciliamiranda78
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Douglas Velasco
Report | Print
Feb 19, 2024 -

Toyota of Lancaster responded

We're glad to hear that you had a good experience! We'll be sure to share your kind review with him

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