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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,669 Reviews
Call Service Center (661) 948-0731

3,669 Reviews of Toyota of Lancaster - Service Center

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March 02, 2024

Excellent customer service. Work was done in a timely manner and staff was extremely polite and informative More

by Joe Torres
Recommend Dealer
Yes
Employees Worked With
Edward
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Mar 04, 2024 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

March 02, 2024

Appointments are easy to schedule. Douglas is always very easy to deal with. I don't feel like I am getting ripped off. I have been going there for the past 16 years for every service More

by grace4
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Douglas Velasco
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Mar 04, 2024 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

March 02, 2024

Wait time was too long over 2 hrs for a scheduled appt Too long wait More

by denimbarajas
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
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Mar 04, 2024 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We will continue to improve our process to lessen the amount of time a customer waits for their vehicle,

March 02, 2024

It's always a great experience. I've never had any problems and will continue to take my vehicles to Toyota of Lancaster. More

by KCARRAWAY
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erick Bravo
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Mar 04, 2024 -

Toyota of Lancaster responded

We appreciate you taking the time to leave us a 5-star review. We hope to welcome you back again soon!

March 02, 2024

Members are courteous. It took more time than originally estimated Please inform me if it is taking more than originally planned. Waiting time is more than expected More

by raptors598
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Do not remember
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Mar 04, 2024 -

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. We will be sure we speak to our staff to have better communication with our customers.

Mar 04, 2024 -

raptors598 responded

Thanks for your quick response

Mar 04, 2024 -

Toyota of Lancaster responded

Your welcome have a great day and thank you for using our service department

March 02, 2024

She's funny and very helpful She was fast, helpful and funny. She cared about my time and needs More

by Bobby
Recommend Dealer
Yes
Employees Worked With
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Larios
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Mar 04, 2024 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

March 01, 2024

I had a very pleasant experience at Toyota Lancaster. Henry and Ian made the experience easy, enjoyable, and very personal. My experience there is how all car buying experiences should be. More

by DESIREENVILLEGAS
Recommend Dealer
Yes
Employees Worked With
Henry and Ian
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Jul 08, 2024 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

March 01, 2024

We got right in as we had an appointment. Service was quick and Doug was very helpful and kind....the best! More

by maillady61
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Douglas Velasco
Report | Print
Jul 09, 2024 -

Toyota of Lancaster responded

Thank you for your 5-star review. We're glad to hear that you had a good experience! We'll be sure to share your kind review with him.

March 01, 2024

The guys was super cool. It was Super Bowl weekend and he helped me get my car done and get to the game on time. More

by jlcalderon17
Recommend Dealer
Yes
Employees Worked With
Nice guy. Idk
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Mar 01, 2024 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

February 29, 2024

Easy to work with and no issues Friendly service and a quick turn around time More

by llcbrooks
Recommend Dealer
Yes
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Feb 29, 2024 -

Toyota of Lancaster responded

Thank you for your 5-star review. We're glad to hear that you had a good experience! We'll be sure to share your kind review with our team

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