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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,563 Reviews

3,563 Reviews of Toyota of Lancaster - Service Center

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January 18, 2024

The problem with my engine was a warranty issue and it was completely resoved but took several months. The only thing I would improve would be having more communication about the status of my vehicle. More

by craig
Recommend Dealer
Yes
Employees Worked With
Multiple people
Jan 19, 2024 -

Toyota of Lancaster responded

We apologize for any inconvenience this may have caused and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention.

January 18, 2024

Stated they put tires to manufacturer specification and the next day 3 of the 4 fires were 5-6 # under manufacture recommended pressure. Makes me wonder if they even changed the oil More

by luasta
Recommend Dealer
No
Jan 19, 2024 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention.

January 18, 2024

Great service and handles my car with care Great service and handles my car with care never had any issues with them still More

by BARDOSALINAS12345
Recommend Dealer
Yes
Jan 19, 2024 -

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

January 18, 2024

Max was in top of his game. Took care of all of my concerns and needs I was very pleased with him More

by hernandez4326
Recommend Dealer
Yes
Employees Worked With
Max Coitti
Jan 19, 2024 -

Toyota of Lancaster responded

we sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

January 18, 2024

Very freindly and professional. The vehicle was awesome and cant wait to drive it agsi More

by gyeager
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maricela Cardenaas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

January 18, 2024

I was very impressed with the service I received. Eric was outstanding and the whole process took much less time than I had anticipated. Your service department is awesome!!! More

by DIXIEFLORES2003
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erick Bravo
Jan 19, 2024 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

Jan 20, 2024 -

DIXIEFLORES2003 responded

I am extremely satisfied with my whole experience!! I will always recommend highly to anyone who needs your services!!

January 18, 2024

Was checked in very quickly by Tawyna. She gave me a very conservative estimate but the work was done in less than half the time. Tawyna kept me updated on the progress. She is absolutely More

by FREDJARA
Recommend Dealer
Yes
Employees Worked With
Tawyna Follendore.
Jan 19, 2024 -

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon

January 17, 2024

They are ok is not like frontier Toyota where they have fresh coffee and more welcome atmosphere but it works More

by KILO392
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kiara Santos
Jan 17, 2024 -

Toyota of Lancaster responded

Thank you for your review. We appreciate our customer's feedback. We do have coffee available in the Customer Lounge along with a café that offers different foods and snacks as well as vending machines. If for some reason you have any issue on your visit next time please let our receptionist know and we will kindly assist you.

January 17, 2024

Excellent The dealership is perfect , but the constant text o get from you guys about this review makes it unpleasant. More

by DENNISPEREZ87
Recommend Dealer
No
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kiara Santos
Jan 17, 2024 -

Toyota of Lancaster responded

We’re sorry to hear of this issue and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention.

January 17, 2024

Very nice and easy They were very nice and they made it simple They were very nice, they made it simple and it was fast! More

by XOCHILTROMERO25
Recommend Dealer
Yes
Jan 17, 2024 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

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