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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,668 Reviews
Call Service Center (661) 948-0731

3,668 Reviews of Toyota of Lancaster - Service Center

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March 06, 2024

People were very respectful and helpful! My truck took 50 minute's longer than originally scheduled More

by h.arandense
Purchase Time
Recommend Dealer
Yes
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Mar 06, 2024 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day! We will be sure to keep an eye on the amount of time it takes to service our customer's vehicles.

March 05, 2024

Leadership, direction. Explanatory Treated me well. Gave me several options . Made it easy never lied More

by jayness66
Recommend Dealer
Yes
Employees Worked With
Ran ?ian ?great finance manager
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Jul 08, 2024 -

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon

Jul 08, 2024 -

jayness66 responded

jayness66@gmail.com the dealership and team are very concerned about your personal needs when it comes to your vehicle. The whole experience has been phenomenal and I highly recommended Toyota vehicle to those looking for reliability! I have a 2024 Camry LE and it's a very reliable and well equipped vehicle.

Jul 08, 2024 -

Toyota of Lancaster responded

Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.

March 05, 2024

Between Shanon the service manager getting everything together to make this happen and Eric communicating with me, everything went perfect More

by oasandoval79
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erick Bravo
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Mar 05, 2024 -

Toyota of Lancaster responded

we sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

March 05, 2024

Great customer service Always! !! I always have a great experience. Thank you! The staff is always friendly, helpful and polite! More

by TERGW5
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
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Mar 05, 2024 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

March 05, 2024

I had some negative experiences with my previous advisor, but my experiences with Doug Velasco have all been positive. He is honest with me, knowledgeable about his field, and I have come to believe that he More

by jsingin
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Douglas Velasco
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Mar 05, 2024 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

March 05, 2024

Sean is a real asset of the Dealership. He takes pride in his work and he is very helpful. More

by RSW1961
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sean Preston
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Mar 05, 2024 -

Toyota of Lancaster responded

Thank you so much for your 5 star review. I 100% agree he has been with our dealership for many years and is an asset to Toyota of Lancaster. I will make sure we share this review with him.

March 04, 2024

Excellent I love Toyota dealership. Everyone is excellent. Even the food stand guy was nice. I was there . Last sunday... More

by girlw_purpose
Recommend Dealer
Yes
Employees Worked With
Greg
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Mar 04, 2024 -

Toyota of Lancaster responded

We appreciate you taking the time to leave us a 5-star review. We hope to welcome you back again soon!

March 04, 2024

Every one there was rude! Joe took great care of us. I don't think I will be returning to your dealership! More

by jcpggrandma
Recommend Dealer
No
Employees Worked With
Joe Garcia was the only friendly employee we came into contact with!
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Mar 04, 2024 -

Toyota of Lancaster responded

I'm so sorry you had an unsatisfactory experience at our dealership. I'm glad that you did have a good encounter with Joe Garcia. Please let us know if there is anything we can do to keep your business here at our dealership. You can feel free to call me at (661) 952-2103

March 03, 2024

Great service. Good customer service. Worked on my vehicle in a timely manner. Pleasant atmosphere. More

by ibtracy87
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Annie Vodegel
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Mar 04, 2024 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

March 02, 2024

Excellent customer service. Work was done in a timely manner and staff was extremely polite and informative More

by Joe Torres
Recommend Dealer
Yes
Employees Worked With
Edward
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Mar 04, 2024 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

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