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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,564 Reviews

3,564 Reviews of Toyota of Lancaster - Service Center

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February 07, 2024

It was great! Brenda was really knowledgeable about my service and took great care of me. Sean made sure I was out of there quickly. More

by ALLENHANES1
Recommend Dealer
Yes
Employees Worked With
Brenda and Sean
Feb 08, 2024 -

Toyota of Lancaster responded

Thanks so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded your expectations, and we'll make sure that Brenda receives the recognition she deserves. Thank you again and have a great day!

February 06, 2024

Great customer service Eric Bravo is very helpful, knowledgeable and very professional. Great customer service provided. More

by billpuckett
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erick Bravo
Feb 06, 2024 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

February 05, 2024

The online recommendations for added services was not accurate. It recommended me to replace my batteries when I had already replaced them recently. More

by phiisnotdumb
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erick Bravo
Feb 05, 2024 -

Toyota of Lancaster responded

Thank you for your review. We value our customers' feedback and would like to thank you for bringing this to our attention.

February 05, 2024

Always a good experience. Never had an issue. My appointments are always on time and good costumer service. More

by jrecinos23
Recommend Dealer
Yes
Employees Worked With
Great
Feb 05, 2024 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

February 05, 2024

No problems. Employees I've had contact with are polite and helpful I am finished thank you More

by FYNETHING
Recommend Dealer
Yes
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Annie Vodegel
Feb 05, 2024 -

Toyota of Lancaster responded

We appreciate you taking the time to leave us a review. We hope to welcome you back again soon!

February 04, 2024

The dealership was clean, Doug was very friendly, professional and helpful! They were very busy which extended the amount of time my service took but I understand that happens. All in all a good expe More

by W.HORNER
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Douglas Velasco
Feb 05, 2024 -

Toyota of Lancaster responded

we sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

February 04, 2024

Average Sales team made me feel pressured. Maintenaince services was ok I would prefer my regular toyota dealership in manhattan beach More

by FABIYZM
Recommend Dealer
No
Employees Worked With
The sales team, is ok but I did feel overpressured. Services for mainteinance are ok just need a better coffee and water dispenser in waiting area. I am a long term over 6 years customer of Manhattan Beach toyota.
Feb 05, 2024 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention.

February 04, 2024

I felt Gabriel did a good job however my diagnosis never said what I needed just work that could be done so instead of paying $210.00 for a diagnosis I figured I would take a chance and replace the battery More

by Larrymoreno13
Recommend Dealer
No
Employees Worked With
Gabriel but he was very good
Feb 05, 2024 -

Toyota of Lancaster responded

I'm glad Gabriel gave you a great experience. I'm sorry to hear you decided not to move forward with the diagnosis if anything changes please do reach out for an appointment.

February 03, 2024

Fast, professional, and friendly Doug was super friendly and thorough and the service was fast. Great experience. More

by yula_jad
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Douglas Velasco
Feb 05, 2024 -

Toyota of Lancaster responded

We're glad to hear that you had a good experience! We'll be sure to share your kind review with him

February 03, 2024

My experience with the dealership has always been great! Mr Alatorre is always so knowledgeable in the automotive industry and great customer service. More

by Kenia Arias
Recommend Dealer
Yes
Employees Worked With
Gustavo Alatorre
Feb 05, 2024 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

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