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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,647 Reviews
Call Service Center (661) 948-0731

3,647 Reviews of Toyota of Lancaster - Service Center

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November 08, 2024

3 hours for an oil change is ridiculous. Was hard to even get a proper estimated time frame. More

by Jameeeyg93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Annie Vodegel
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Toyota of Lancaster responded

We would not be able to grow and develop without feedback like yours. Although we’re disheartened by your experience, we’re grateful for your feedback so we can work to prevent this from happening again.

November 08, 2024

Very professional service only toyota can do it, thanks for take good care of my camry. More

by JcLNOLIVA
Recommend Dealer
Yes
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nico is good employee.
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Nov 08, 2024 -

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you.

November 08, 2024

I actually love the dealership. I don't feel like my car really got a good inspection. I've seen the suspension on my car. I had new brakes put on my car, yet that was one of the t More

by BEATKINSON63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Gawellek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2024 -

Toyota of Lancaster responded

Thank you for bringing this issue to our attention. We wouldn’t be able to improve our service if it weren’t for people like you who provide us with honest feedback like this. Please know that we’ll be looking into it immediately.

November 08, 2024

Your service was very 👍 good. Don't make any changes yet your service is fine. More

by BIGSGTONE
Recommend Dealer
Yes
Employees Worked With
Joe Garcia
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Nov 08, 2024 -

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

November 08, 2024

Toyota of Lancaster has always been good to me and my family. We all have a lot of Toyota’s. Would not go anywhere else More

by yescha6969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2024 -

Toyota of Lancaster responded

We are beyond thankful for your 5-star review. Thank you for sharing your rating with us and the community.

November 07, 2024

Super helpful, liked the fact that she got me a deal for the monthly maintenance plan...thank you. More

by blueshield4life
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2024 -

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

November 07, 2024

They were professional, completed the service on my car but failed to check my windshield wipers. Overall I would give them a B grade. More

by khedrick1993
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t want to complete this section.
Report | Print
Nov 07, 2024 -

Toyota of Lancaster responded

We're sorry to hear that you didn't receive the level of customer service that you deserve. We take pride in providing excellent service to our customers and apologize for falling short in this area. We'll review our training process and take steps to ensure that our representatives are knowledgeable. Your feedback is extremely valuable to us and will assist us in improving our services.

November 07, 2024

More communication and fix the problem and not create a problem that does not exist ,mire training would be nice,. Waiting 4 hour to only put air in the tires is a little extreme More

by kseasy3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristian Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2024 -

Toyota of Lancaster responded

We're sorry to hear that you didn't get the result you were hoping for during your visit. We take pride in our services and we apologize for not meeting your expectations. Thank you for taking the time to share your thoughts with us.

November 07, 2024

I think you guys are wonderful and I appreciate you and thank you so very much More

by holanlolita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Gawellek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2024 -

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you.

November 07, 2024

I found it to be unprofessional. Little attention paid to detail. The prices are too high. More

by kate.soileau28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/a
Report | Print
Nov 07, 2024 -

Toyota of Lancaster responded

We're sorry to hear that you had a negative experience with our staff. We take pride in providing quality service to our customers and apologize for falling short in this area. We'll review our training processes and take steps to ensure that our staff members are knowledgeable and professional. Your feedback is instrumental in helping us improve our services.

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