Toyota of Lancaster - Service Center

Toyota of Lancaster always goes above and beyond. Even when I may not have an appointment but have some concerns the experience is the Gold Standard. Even when I may not have an appointment but have some concerns the experience is the Gold Standard. More

I like their customer service when I call to make an appointment. Fast check ins. appointment. Fast check ins. More

Very great people they are there for you would recommend to my family members and other people recommend to my family members and other people More

Excelente servicio 👍 Todo un equipo de personas profesionales trabajando en cada uno de los autos para tener clientes satisfechos y contentos. Gracias 🙂 profesionales trabajando en cada uno de los autos para tener clientes satisfechos y contentos. Gracias 🙂 More

Quick great service. I was in and out they keep you updated with progress and let you know when it’s done I was in and out they keep you updated with progress and let you know when it’s done More

Excellent service. The service advisor kept me informed of service progress and let me know when my car was ready. The service advisor kept me informed of service progress and let me know when my car was ready. More

My experience was the worst experience. I was told my vehicle was ready so I drove 556 miles to pick it up on February 24, 2024. Before I departed Northern California, I provided the sa I was told my vehicle was ready so I drove 556 miles to pick it up on February 24, 2024. Before I departed Northern California, I provided the sales representative with the information for the application. The time was approximately 12:30 p.m. Upon arrival to the dealership, the sales representative had already gone home for the day. I returned the following day to purchase the vehicle and the vehicle still needed to be cleaned and fine tuned. My complaints were the Crayola melted in the back passenger door in three places, the windshield wipers scraping, the tire treads were very low, the vehicle needed to be polished, the rear passenger side paint didn't match, the panoramic roof needed to be lubed and the Carplay/Appleplay needed to be installed. The sales guy said that they could drop $1k off the price of the vehicle for the tires and that I could bring the vehicle back to get all the other things attended to. Then I requested that the dealership only run my credit with Golden One Credit Union. They agreed, but weeks later I received proof they didn't keep their agreement and ran my credit with Wells Fargo and other institutions. On the day I purchased my vehicle, February 25th, I completed the proper paperwork, gave the $10k deposit and signed everything. A week later, Toyota of Lancaster phoned me and told me the bank would not finance the vehicle with the extended warranty terms as they were. They said that the price was extremely high for the amount of miles on the vehicle. Toyota agreed to drop the warranty price by $1700. The warranty products remained the same. Only the package was discounted. I told them that until I have my vehicle serviced properly I couldn't sign the paperwork. They requested that I return the car to their dealership 556 miles away. A week later 3returned the vehicle and was given a rental vehicle for the week since I had to return to Northern California, 556 mile for work. Four days later, I received a call from Joe, the internet manager that the vehicle was ready. The Carplay/Apple play was installed, the panoramic roof was lubed, the transmission and engine inspection was completed, the Crayola was removed, and the fender clip couldn't be replaced unless they replaced the whole bumper. I told Joe that I could return to pick up my vehicle on that Sunday. I arrived on that Saturday, a day before to return the rental and I received my vehicle, only to find out that the Crayola was removed. The panoramic roof was not properly lubed, the Carplay/Apple play was not installed, The transaction/ engine still don't run smoothly. I would not return to that dealership and I would like to speak to someone concerning the engine/transmission issue and the Carplay/ Apple play institution and other concerns. Thank you! More

Doing a great service everytime I visit these place. No complain on my behalf. Thank you. No complain on my behalf. Thank you. More

Worst experience and incompetent new service advisor; they try to add unnecessary charges( I’m not sure they have change in management or ownership? they try to add unnecessary charges( I’m not sure they have change in management or ownership? More

GOOD CUSTUMERS SERVICE EXCELENT ATENTION OF TOYOTA LANCASTR C A IS NEAR TO MY HOUSE TOYOTA LANCASTR C A IS NEAR TO MY HOUSE More