Toyota of Lancaster - Service Center

I've taken my car in for each recommended toyotacare service, but this last time for the 20k service, the tech said something about how when I brought my car in for my 15k maintenance, they instead did service, but this last time for the 20k service, the tech said something about how when I brought my car in for my 15k maintenance, they instead did my 10k without asking me because "I don't drive it a lot." Which is untrue, as I drive every day to and from work and regularly drive an hour+ to Los Angeles & the surrounding areas. The toyotacare techs said my tires needed to be replaced, and once I took my car to a tire shop for a second opinion, they said due to the tread & wear on my tires, they believe the toyotacare techs didn't rotate my tires at all, as they were supposed to & said they would. So since they likely didn't rotate my tires I'm wondering if they've done any of the toyotacare maintenance they were supposed to when I've brought my car in, and I have to double-check everything. Did they really change my oil? Did they really change my engine air filter that I specifically asked and paid for them to do? Did they really rotate my tires? More

The service they do for my car is excellent they explain to me everything they do and they do thank you to me everything they do and they do thank you More

Nice and clean everybody looks very professional Service Was nice and smooth no problems at all will be coming back for more services Was nice and smooth no problems at all will be coming back for more services More

Very friendly, supportive staff members. Everyone was polite and helpful in making sure that all was well with me also my family members. Great envionment. Everyone was polite and helpful in making sure that all was well with me also my family members. Great envionment. More

I was disappointed I didn’t get a service report Letting me know if my battery is good my fluids are Good or not no one talk to me before or after service me know if my battery is good my fluids are Good or not no one talk to me before or after service More

Improper follow-thru on basic services rendered. Did not fill window-washer fluid on the 40,000 mile service, & did not R/R Wiper Blades per my specific instructions. This was a $100 plus visit. Che Did not fill window-washer fluid on the 40,000 mile service, & did not R/R Wiper Blades per my specific instructions. This was a $100 plus visit. Checklist indicated all fluids were topped off; this is incompetence. More

Very friendly and comfortable accommodations when waiting for your vehicle. Only thing was prices were high, but I guess that is everywhere nowadays. for your vehicle. Only thing was prices were high, but I guess that is everywhere nowadays. More

They were respectful, good people did a good job. I will return to the one in Lancaster. I will return to the one in Lancaster. More

It was gas service, Erick ask the right questions , the waiting time was very good. Thanks waiting time was very good. Thanks More

The agent Erick and the service at Lancaster Toyota was great! I recommend this dealer. great! I recommend this dealer. More