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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,662 Reviews
Call Service Center (661) 948-0731

3,661 Reviews of Toyota of Lancaster - Service Center

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August 13, 2024

quick and attentive service by Max. He was polite and professional. easy in and out More

by scorpio.1073
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max
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Aug 13, 2024 -

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon

August 13, 2024

All the customer reps were very responsive. What else can I say to come up with 15 words? More

by Agduranrojas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Aug 13, 2024 -

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

August 13, 2024

I’m very satisfied with the service that the staff offered at your dealership. Thanks More

by Lv36om
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2024 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

August 13, 2024

Efficient, reasonable, knowledgeable, pleasant, courteous, businesslike, accommodating, near by, keep their promises, usually on time. More

by GIL5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mauricio Orellana
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Aug 13, 2024 -

GIL5 responded

Mauricio Orellana makes me feel special when I show up for service.

Aug 13, 2024 -

Toyota of Lancaster responded

Thank you for your 5-star review. We're glad to hear that you had a good experience! We'll be sure to share your kind review with our team.

August 10, 2024

The only bad thing is they don't give car wash vouchers like the Honda dealers do. Other than that, service is good. More

by Serna_rudy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 12, 2024 -

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

August 09, 2024

The representative was pleasant. My car was serviced timely. The previous service was awful due to four wait for an oil change. As a result, I have my mechanic service my car. More

by lacourtial
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
This msg should have sent within days of the service. I do not recall the service team member's name.
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Aug 09, 2024 -

Toyota of Lancaster responded

We're sorry to hear that you had a long wait time for your service and that it was not up to your standards. We understand how frustrating this can be and we apologize for any inconvenience. We're grateful for your feedback and will use it to improve our business.

August 08, 2024

For me i don't think am going to take my vehicle for service there because i didnt trust them anymore More

by eissa.awad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kiara Santos
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 08, 2024 -

Toyota of Lancaster responded

We're sorry to hear that you've had a problem with your car. We take pride in providing excellent service to our customers and apologize for falling short in this area. We'll review our service process and take steps to ensure that any issues are resolved promptly and effectively.

August 07, 2024

Came to replace a tire because it had a nail in it that took over 3 hours for one tire! More

by laurea95lina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember
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Aug 08, 2024 -

Toyota of Lancaster responded

We're sorry to hear that you had to wait for a long time. We understand how valuable your time is and we apologize for any inconvenience. Please keep in mind with an appointment our wait time is up to 2 hours. Also in order to replace a tire using insurance/warranty our dealership submits a claim and we are at the mercy of the insurance company for an approval. We will investigate this further and take steps to improve wait time. ‍

August 07, 2024

The appointment department was easy for scheduling service request. The Service Department was fast and on time. The waiting area is large area and clean. More

by OROZCO0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 07, 2024 -

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

August 07, 2024

I was able to get an appointment in a reasonable amount of time. Service advisor was very nice and courteous. More

by Phil79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not recall
Report | Print
Aug 07, 2024 -

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

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