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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,857 Reviews

3,857 Reviews of Toyota of Lancaster - Service Center

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February 20, 2025

The staff member that helped us was helpful, courteous, knowledgeable and professional. The service department fixed the recall item and did the warranty work. We were very happy with the experience. More

by SANDBG44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Grimes
Feb 25, 2025 -

Toyota of Lancaster responded

Thanks for your 5 star review. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!

February 19, 2025

Good service and fast. ...nice people,good comunication and the job is done they let us know ..ty More

by JALEXJIMENEZ1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2025 -

Toyota of Lancaster responded

We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

February 19, 2025

Best service trustworthy team and job well done. I've had all my services done here and Gustavo and team rock it. No issues or complaints. If ever something does come up they handle it quickly More

by Mikef216
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The ladies at the Toyota car rental service are amazing
Feb 19, 2025 -

Toyota of Lancaster responded

Thanks so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded your expectations, and we'll make sure that Gustavo Alatorre receives the recognition he deserves. Thank you again and have a great day!

February 18, 2025

Good communication no problems with service. Nice waiting lounge for customer to hang out while waiting. Internet Sales was good came to a deal online. Only complaint i have is no follow up More

by Ben500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Alvarez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

Toyota of Lancaster responded

Thank you for sharing this honest feedback. We apologize for not meeting your expectations. Please know that our team is working to prevent this lack of communication from happening again. We hope you are enjoying your vehicle. Please reach out to (661) 952-2103 if you have any issues or concerns.

February 16, 2025

I received a good service and good customer service and my car was ready on time More

by Herbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

February 15, 2025

Professional and excellent. Knows what they are doing with good approach with the customer and good service More

by faddissr.johnn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Asaad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gladys Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maricela Cardenaas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Toyota of Lancaster responded

We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

February 14, 2025

I took my car and it did not get fixed right I don’t even think they did what I told them to fix! Yet I still had to pay!! More

by LISAVALDEZ20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Garcia
Feb 14, 2025 -

Toyota of Lancaster responded

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. You can reach out at (661) 952-2103 and we can talk a bit more in detail of the issues and concerns you are experiencing.

February 13, 2025

The work perfores by Toyota of Lancaster during my last visit was fast, accurate and the workers were very friendly More

by RMELERO101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2025 -

Toyota of Lancaster responded

Thank you for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us.

February 13, 2025

The dealer ship is nice to me and was very welcoming and respectful I loved it More

by Zabiullah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2025 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

February 12, 2025

The service was fine. However, someone disconnected the front and rear dash cams during service. My assumption is they wanted to 'test drive' my Camry TRD without anyone More

by tsparky
Recommend Dealer
No
Employees Worked With
Gus Alatorre
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2025 -

Toyota of Lancaster responded

We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. Thank you for letting us know about this. Your feedback helps us do better. Please call (661) 952-2103 so we can investigate further.