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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,515 Reviews

3,515 Reviews of Toyota of Lancaster - Service Center

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November 06, 2019

Amazing The service here was amazing.Had no problem just went in and out and was taken great care of my car. They answered every question I had. More

by JRJAVIERLOPEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Gonzales
November 06, 2019

Very friendly and helpful and clean environment Raed Is a great salesman and he was very knowledgeable with everything I was concerned about And sonny You got me a great deal on my trade-in and More

by FADIREBE.7222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raed Alzrigat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sonny Asaad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joey Gonzales, Joel Gonzalez
November 05, 2019

Service Monica was super helpful and explained everything very well!! My vehicle was in an out very fast. I will definitely me back and ask to work with Monic More

by RRCURLIEBABE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica
November 05, 2019

Shorthanded and can’t say “yes” I had a great service rep who moved onto better things and now it’s difficult to get a Saturday appointment or even a call back, let alone a car wash More

by 8HOLLIDEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kiara Santos
4.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2019 -

Toyota of Lancaster responded

Hi 8HOLLIDEL, We apologize for the frustration you felt at not being able to make an appointment. As the customer relations manager, you may add me to call anytime to help schedule your next service with us. You may also call the service department direct at 661-945-5505 or make an appointment online at https://www.toyotaoflancaster.com/. We hope we have given you some additional options to utilize. We don't automatically wash all the vehicles visiting our service department because of the long-standing drought in California, however, if a customer requests a wash we are happy to oblige. We appreciate your feedback as it continues to help us build a better experience for all of our customers. Thank You, Teresa Caso Customer Relations 661-948-0731

November 05, 2019

Awesome! The experience taking my Tundra was Awesome! Thanks. Excellent communication, hassle free, fast service. friendly. All personnel very knowledgeable. More

by mordonez2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joey Gonzales
November 04, 2019

Service I did not have an appt but the service was fast with good courtesy service no long wait. . I would recommend this dealership again for service good More

by CARMENHAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 04, 2019

Easy, Fast, Convenient I signed up for prepaid maintenance, so every oil change and milestone maintenance I make an online appointment to visit Lancaster Toyota. Everything More

by ginaben
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 03, 2019

Well informed Joey Gonzales was great and kept me updated frequently. I really appreciated this especially with my repair being a massive job. I cannot say as to More

by ashley.monaghan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Gonzales
November 01, 2019

Super helpful and fast My experience at Toyota was great. Everyone was super friendly and checked my car out very quickly. I always go to the Lancaster Toyota because my exp More

by stephanielanc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Martinez, Joey Gonzales
November 01, 2019

Great Service I have been servicing my vehicles at Sierra Toyota for years. I always know what to expect due to the knowledgeable service personnel. They keep me More

by defox4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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