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3,515 Reviews of Toyota of Lancaster - Service Center
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November 26, 2019
The 14 year goodbye I brought my Camry in for service and to check for a noise I thought I heard. I was given an estimate was given an estimated cost of $94.53. Later I I brought my Camry in for service and to check for a noise I thought I heard. I was given an estimate was given an estimated cost of $94.53. Later I was told my water pump needed replacement. I could not afford to pay for replacing the pump at that time. When I picked up the car I had a bill for $215.18 When I questioned it I was told I had been charged $140.00 for notifying me that the water pump was defective. I had not been told there would be a charge or estimate for that service. I paid and was told my car was in the parking lot (where in normally is for pickup). After walking all over the lot and not finding it the shuttle driver saw me and tracked it down in the back area where customers are not allowed. I came home and called to cancel the next days appointment which was scheduled for my truck. So after 14 years with your dealership I am done. And just as I am about to purchase the 2020 Camry. Great timing! More
by wm.mayo
Verified CustomerEmployees Worked With
Jose Martinez
November 25, 2019
Very professional, very quick with a factory recall My service agent was great, a pleasure to work with very fast and professional and kin to my needs. I would recomment them to anyone. My service agent was great, a pleasure to work with very fast and professional and kin to my needs. I would recomment them to anyone. More
by DEANISNOTBOGUS2
Employees Worked With
Joey Gonzales
November 25, 2019
Great employee attitude I was prontly attended on a very cordial way by the personel. I’m very pleased that I did not have to wait a long time there. I am happy overall! I was prontly attended on a very cordial way by the personel. I’m very pleased that I did not have to wait a long time there. I am happy overall! More
by LUPEMED63
Employees Worked With
November 24, 2019
disappointing Normally I like their service - in, out, no fuss but this time because my assigned supervisor wasn't there I had to wait 30 minutes to get checked in Normally I like their service - in, out, no fuss but this time because my assigned supervisor wasn't there I had to wait 30 minutes to get checked in then the courtesy shuttle which is usually is pretty good I waited for an hour to be picked up when I was only a couple miles away of which I would have just walked had they told me it was going to be an hour for pick up. More
by CEOZALTIN
Employees Worked With
don't know never got names i was 'worked in' since my appointed supervisor wasn't there
November 23, 2019
Great Customer Service The wait time to talk to service rep was minimal. Service rep was vary helpful. The repairs are top notch. The store was vary clean. The wait time to talk to service rep was minimal. Service rep was vary helpful. The repairs are top notch. The store was vary clean. More
by eyesfour
Employees Worked With
Stephanie Santiago
November 22, 2019
Kiara was awesome！！ She did great job！！She is very friendly, and alway help me to solve my problems. Kiara is the BEST One on Lancaster Toyota! ! Thank you! She did great job！！She is very friendly, and alway help me to solve my problems. Kiara is the BEST One on Lancaster Toyota! ! Thank you! More
by WUYONGJIA
Employees Worked With
November 22, 2019
Awful Spend over 2 hours with and apt. The lady didnt even say sorry for the wait was rude. Then gave me the keys and parked my car in some random spot and Spend over 2 hours with and apt. The lady didnt even say sorry for the wait was rude. Then gave me the keys and parked my car in some random spot and didnt even tell me where it was. More
by coats526
Employees Worked With
November 21, 2019
Always amazing when Chanin is there Anytime I come to Toyota Chanin is sure to put my nerves at ease. She is extremely helpful and always kind to us! Excellent service Anytime I come to Toyota Chanin is sure to put my nerves at ease. She is extremely helpful and always kind to us! Excellent service More
by ASHLEYPELAYO123
Employees Worked With
November 20, 2019
Maintenance Service department has been great. The waiting area is convenient when having minor maintenance done. Shannon has been extremely helpful. Keep up th Service department has been great. The waiting area is convenient when having minor maintenance done. Shannon has been extremely helpful. Keep up the good work. More
by SHARON.CORBETT5
November 20, 2019
Good experiences Have been here multiple times. Great waiting area with wifi and food. Good service and cleanliness. Value has been good, especially with so many deale Have been here multiple times. Great waiting area with wifi and food. Good service and cleanliness. Value has been good, especially with so many dealerships charging a lot these days. More
by jessicas
Employees Worked With
Jose Martinez
