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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,519 Reviews

3,519 Reviews of Toyota of Lancaster - Service Center

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February 11, 2020

The service was good the wait was long, my fault I had no appt. Otherwise all is good. I wish the company wash there customer cars. More

by CARMENHAC
Recommend Dealer
Yes
Employees Worked With
U.B. Dominguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
February 11, 2020

Wait time :( I was forced to wait 40 mins in line to drop off my car even though I had an appointment. I pulled my care into the appointment line, but they checked More

by JOHARIFIELDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2020 -

Toyota of Lancaster responded

Hi JOHARIFIELDS, We apologize for your extended wait time in the service department. Sometimes we have to move vehicles out of the service drive, and although it appears like we are tending to their cars first, in reality, we are just moving them. Customers with appointments are receiving preferred status. Thank you for your honesty; we appreciate the feedback. Toyota of Lancaster

February 10, 2020

Great Service Service Manager Chanin was her usual friendly self. I was at Toyota to get my car an oil change and she treated me like was was dealing with a major More

by lmbogus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 08, 2020

Found the problem mouse They know how to find things out when things do not test right. Very professional absolutely courteous know what they are doing to the end. More

by jaxondonna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manuel Rosales
February 08, 2020

I thank Sean Preston for the great service he gave me throughout the years. Excellent service every time. Thank You Sean Preston 👍🏻 Staff was very kind and courteous. More

by BUTTONS5
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 08, 2020

I needed service for two things I needed service for my new RAV4 because the gas tank will not fill: Toyota doesn't have a fix for this. I also needed my 5000 mile service. This w More

by RUDE.BETTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Santamaria
February 08, 2020

The location and service was good but the wait with an appt. was too long. Meaning there were two lines when I arrived..appts and non-appts. I should have been checked in long before the More

by neelegebaker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Santiago
February 07, 2020

Easy scheduling, fast service. Sean Preston-always friendly I bought my Toyota Sienna there in 2007 and have been bringing it for service since then. Always get the same day service and they don't try to rip me More

by grace4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 06, 2020

Recall repair of 2006 Corolla My visit to the location for a recall repair went smooth, from the check in, to the courier delivery to my home, and the pick up and return to the dea More

by WILLIAM.LUEVANO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Santiago
February 04, 2020

Fast and efficient service. Jose Martinez is very knowledgeable and friendly. We have taking our cars here for service for many years and have had no issues. More

by Rsison3110
Recommend Dealer
Yes
Employees Worked With
Rodrigo Camacho, Jose Martinez
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