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3,519 Reviews of Toyota of Lancaster - Service Center
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February 20, 2020
Terrible service, uneducated service advisers, and return vehicles dirty although they have a drive-thru car washing machine. never going back , rather drive an hour and go to Hammer. vehicles dirty although they have a drive-thru car washing machine. never going back , rather drive an hour and go to Hammer. More
by alopez91331
Verified CustomerEmployees Worked With
Teresa Caso, Michael Santamaria
February 19, 2020
The best service From the time I bought my car; the salesperson, the manager, the service center crew/staff, the mechanics, the coffee, the food... everything is the b From the time I bought my car; the salesperson, the manager, the service center crew/staff, the mechanics, the coffee, the food... everything is the best! They really treat you like VIP! I love TOYOTA OF LANCASTER! You are the best in every angle, thank you very very much! More
by melajean.abella
Employees Worked With
Other Employees :
Tom Grabbit, Jose Martinez, Max Ciotti, Joey Gonzales, Michael Santamaria
February 19, 2020
Went for the first time for only an oil change with appointment and took over 3 hrs . First time ever experience for only an oil change . appointment and took over 3 hrs . First time ever experience for only an oil change . More
by VICHQ21
Employees Worked With
Don’t know the names .
February 15, 2020
Lifesaver with minor glitches I drove my car to Toyota after another mechanical institution that I shall not mention charged me $90 for a diagnosis and then told me I needed a whol I drove my car to Toyota after another mechanical institution that I shall not mention charged me $90 for a diagnosis and then told me I needed a whole new engine. While driving Sat morning, my check engine light went on for the first time in 6yrs. I had just gone over 200,000 on my RAV4, which was my first Toyota I actually bought someplace other than Lancaster Toyota :) Got it in OC. I had to scurry that Sat afternoon and get a rental car. Made appointment for Tues morn at Toyota and I informed PB! that I would drive my car over to Toyota. The shady manager told me my car was making noise. I told him it wasn't making any noise when I drove it in. On Tues morn armed with coffee I drove 40mph from Palmdale Blvd to Lancaster Toyota. The engine light was off and no noise. Toyota did keep the car for two (2) days and on a slightly bad note, the Service Manager Chanin did not get back to me all day when I called 4x because the other Rep I checked in with was out. But by Thurs morn I was informed that there was only a slight error message in the computer and nothing wrong with my car and I was actually not charged for the diagnostic. They drove it 45mi on the freeway at 65mph. Did think it is weird that they do not need express permission for that? After I returned rental down the street and walked over there, have had no issues with my car since then. No light or noises. And would like to special mention many thanks to the Shuttle driver who took me back to PB in Palmdale where I left the rental and then I accidently left my cell phone in the back and he rescued it for me and turned it into the service desk. More
by ANNARYAN68
February 15, 2020
As usual, the entire staff at Toyota of Lancaster was awesome. I had a small concern with my Tacoma but they handled it with speed, intensity, and efficiency. Great job! awesome. I had a small concern with my Tacoma but they handled it with speed, intensity, and efficiency. Great job! More
by ERB1775
Employees Worked With
February 14, 2020
Awesome service and attention to cust satisfaction , not too long to wait for truck to be diagnosed and fixed. Would highly recommend the service department and service writer to anyone with a Toyota too long to wait for truck to be diagnosed and fixed. Would highly recommend the service department and service writer to anyone with a Toyota More
by stevek4369
Employees Worked With
Stephanie Santiago
February 13, 2020
Jobs that are task oriented but require people interaction require good people skills. Forgetting to greet and guide customers is of most importance. I was told what in the launch and assumed to k interaction require good people skills. Forgetting to greet and guide customers is of most importance. I was told what in the launch and assumed to know where that was. When my car was ready the cashier did ask if everything was going well. Not even a good morning. just gave me the receipt. Did not told me where to pick up my car. When I asked her she just pointed to the outside. When I went outside there was nobody there helping you. This service department expects you to go find your car in the parking lot. They dont give you the keys at this point so no way to even click it to try to find it. The guy who I was assigned initially was there and saw me looking lost. Didnt bather asking if I needed help. I had to go stand in front of him to ask him. Very poor service. More
by BIDSBOX11
Employees Worked With
Stephanie Santiago
February 13, 2020
Great Service From Joey Gonzales Joey Gonzales gave me great service ....I had no appointment but still it didn't take long at all to get me in and out about 1 hr ....Joey was a nice Joey Gonzales gave me great service ....I had no appointment but still it didn't take long at all to get me in and out about 1 hr ....Joey was a nice guy, Toyota is luck to have him working for them ......Thank You !!!! More
by John R
Employees Worked With
Joey Gonzales
February 12, 2020
Great customer service ! 👍🏼 Staff is always very friendly and always very helpful . My kids love the waiting area! Glad that they have a designated area for children 🤗 friendly and always very helpful . My kids love the waiting area! Glad that they have a designated area for children 🤗 More
by JESSAMARAVILLA
Employees Worked With
