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3,527 Reviews of Toyota of Lancaster - Service Center
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March 01, 2020
I had to return to the dealer 2 times after my initial appointment for service. Total of 3 times. Parts where ordered wrong the first time and I had to return. On my third visit, I was told they couldn't appointment for service. Total of 3 times. Parts where ordered wrong the first time and I had to return. On my third visit, I was told they couldn't find my parts that were ordered. That they tried to contact me but had the wrong number. Yet all my paperwork provided after every visit had all my info perfect (phone number, address, email). So after close to $500 in parts, $70 in service labor somehow I got the parts installed. Even though I paid for the parts, I'm almost 100% sure they just took what I needed off another car. So I paid full price for used parts, awesome! More
by juanvaldez2986
Verified CustomerEmployees Worked With
Joey Gonzales
February 29, 2020
I came in with the check engine light on, thankfully they were able to repair it for not very much money out of my pocket. I usually get my oil change at the guys that I thought were cheaper, but when I got were able to repair it for not very much money out of my pocket. I usually get my oil change at the guys that I thought were cheaper, but when I got a price from them I realize they were actually much cheaper than them. You have a customer for life, keep up the great work! More
by golf nutt
February 29, 2020
They were fast and efficient, I had an appointment at 9:00am. They greeted me when I pulled up and went and got my service person. He was friendly and informative, got me in and out in an hour. 9:00am. They greeted me when I pulled up and went and got my service person. He was friendly and informative, got me in and out in an hour. More
by golf nutt
Employees Worked With
February 29, 2020
Hi ... Service writer Joey Gonzales was outstanding as always ... It was explained what the techs would be doing, the time it would take and the cost, which was the original quote ... GREAT JOB JOEY ... T always ... It was explained what the techs would be doing, the time it would take and the cost, which was the original quote ... GREAT JOB JOEY ... Thanks More
by JOANNEZZZZ911
Employees Worked With
Joey Gonzales
February 28, 2020
Excellent service as usual!!! Chanin Yescas is an incredible Service Rep and always makes our service visits an awesome experience! I been buy my cars and having them serviced here for the past 8 yea incredible Service Rep and always makes our service visits an awesome experience! I been buy my cars and having them serviced here for the past 8 years and she has always giving us the best support!!! More
by TD
Employees Worked With
February 27, 2020
They did alignment on my truck and didn’t do it right, So I when back to have than right, my truck is making a bad noise on the engine, I left my truck at the dealer for 72 hours and they told me that they n I when back to have than right, my truck is making a bad noise on the engine, I left my truck at the dealer for 72 hours and they told me that they never heard that noise and there for just to go and pick up my truck, while I have my truck after that visit, my truck did the noise again and this time I record a video, they see the video hear the noise and again they only say.... well is not doing it right now so we can’t do nothin.... but I told them... you can see the video and hear the noise.... so you know somethings is wrong.... they reply bus saying Nothing we can do.... just come back when it happens.... to mi that’s a very bad service andoooks like they don’t care about the problem.... More
by DARIAS
Employees Worked With
Joey Gonzales
February 27, 2020
I dropped off the vehicle at 7am for an annoying noise in the headliner while driving above 10mph. The 2018 Rav4 has 15k miles and the nouse has been persistent for many months. The maintenance manager c the headliner while driving above 10mph. The 2018 Rav4 has 15k miles and the nouse has been persistent for many months. The maintenance manager called me at 330 pm stating the tech could not hear a noise. Knowing that the headliner would need to be removed and no time remaining in the day, I decided to pick up the car with no work being performed and a waste of my time. I drove the vehicle home while listening to the loud and obnoxious noise. The tech should have called earlier in the day to ask about this if the noise could not be heard. I am frustrated about this and still have an annoying noise to deal with. More
by INDIHAR48
Employees Worked With
February 26, 2020
Great work - as always! They took care of my truck, and got me back on the road very quickly. The service dept never disappoints at Toyota of Lancaster! Would definitely reco They took care of my truck, and got me back on the road very quickly. The service dept never disappoints at Toyota of Lancaster! Would definitely recommend Toyota of Lancaster. More
by 1ST.RESPONSE.PEST.AV
February 26, 2020
Excellent service all the time, the staff is great and everything about this dealership is proffesional, definitely recommend people to come here and buy their cars. everything about this dealership is proffesional, definitely recommend people to come here and buy their cars. More
by O_ZELAYA9
Employees Worked With
Michael Santamaria
February 25, 2020
Brakes & Rotors replaced I noticed a shuddering when applying my brakes at medium to hard while driving on a trip. My 2018 Toyota Highlander had less that 30,000 miles. It fel I noticed a shuddering when applying my brakes at medium to hard while driving on a trip. My 2018 Toyota Highlander had less that 30,000 miles. It felt like a warped rotor to me. I took it in without an appointment and got the car back the same day with front rotors and brake pads replaced at no cost to me. Can't beat that service. So far this had been my most trouble free car I've owned. Tom Jordan More
by TOM.JORDAN1957
Employees Worked With
