Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
3,527 Reviews of Toyota of Lancaster - Service Center
Sort by
March 18, 2020
As always, very fine service. Your service is impressive and your staff are wonderfully professional. I have previously praised your store's approach to achieving a first class re Your service is impressive and your staff are wonderfully professional. I have previously praised your store's approach to achieving a first class reputation. (Come on, do you really need 25 words?) More
by HUGHESRG
Verified CustomerEmployees Worked With
Ramon Lozano
March 17, 2020
The acted like what ever the problem with my car was..it was my fault..I will not recommend this place to any of my friends an costumers. was my fault..I will not recommend this place to any of my friends an costumers. More
by INKEDLIFE037
Employees Worked With
March 17, 2020
Sean was awesome. Very cool guy and knowledgeable. Knew exactly what it needed and went further by doing the alignment check. Can’t see why service had negative reviews. Fast efficient and prompt. 5stars. exactly what it needed and went further by doing the alignment check. Can’t see why service had negative reviews. Fast efficient and prompt. 5stars. More
by burnstwoboys
Employees Worked With
March 17, 2020
Me trataron muy bien Los que le icieron el service fueron muy amables la persona que me recibio tambien fue una buena persona el tiempo muy bien muy amables la persona que me recibio tambien fue una buena persona el tiempo muy bien More
by BLERIOCRUZ29
March 16, 2020
Sean is a very good advisor Like the service department. Sean Preston is a very good advisor. He listen to my concern and always fixed it right. Thank you very much Sean. Like the service department. Sean Preston is a very good advisor. He listen to my concern and always fixed it right. Thank you very much Sean. More
by Hstreets
Employees Worked With
March 16, 2020
Great group of individuals, who were willing to go the extra mile for me (literally), they made purchase an excellent endeavor. Thanks again Toyota of Lancaster Family extra mile for me (literally), they made purchase an excellent endeavor. Thanks again Toyota of Lancaster Family More
by 69SWAG
March 15, 2020
ToyotaCare - great service !!! ToyotaCare is such a great feature for Toyota owners that I wonder why more Toyota owners don't take advantage of ToyotaCare when having their vehic ToyotaCare is such a great feature for Toyota owners that I wonder why more Toyota owners don't take advantage of ToyotaCare when having their vehicles serviced. Whenever I schedule an appointment - even on a Saturday - I'm always in/out very quickly. Recently, I scheduled a 20K service online for a Saturday two weeks in advance. Within 30 minutes scheduling on-line, I received a phone call from a Toyota of Lancaster service rep to confirm that I had scheduled online. When I acknowledged having done so and happened to mention that the soonest available Saturday time/date offered online, was still two weeks hence, she then asked me if I would lie to schedule for the earliest available (via phone) time/date which was one week in advance - SURE, as that's just what I wanted all along. So arriving on time at 0800 hrs the next Saturday, I was in/out in 90 minutes for a full 20K ToyotaCare service plus a cabin air filter at a very low added price. Great service every time at Toyota of Lancaster. More
by ECBERMAN
Employees Worked With
March 14, 2020
Maintenance service Although this is a late review from my actual service date, I just need to reiterate that my visit to the service department is always great. My car Although this is a late review from my actual service date, I just need to reiterate that my visit to the service department is always great. My car needs are always taken care of in a timely and a professional manner. I am a loyal costumer for this same reason. Thank you Chanin Yescas, I never get disapointed by you or your team!!! More
by LCordero
Employees Worked With
March 13, 2020
DIAGNOSIS AND WAIT TIME When I arrived to my appointment, there were many cars waiting and was told right away that the wait is long. I told the attendant that I was on my When I arrived to my appointment, there were many cars waiting and was told right away that the wait is long. I told the attendant that I was on my lunch brake and made it work, thanks for that! After the service was done, I was told that one part needed replacement. I took the care for second inspection by a different provider and told there was nothing wrong with my car. That was very disappointing! Did not expect that! I hate to say that this will be my last visit here. More
by lflor.vira
Employees Worked With
March 12, 2020
over booked the day and running behind They had over booked the day and running behind by 30- 45min. I had to leave my car and walk to work. then on lunch had to walk back to dealer to pic They had over booked the day and running behind by 30- 45min. I had to leave my car and walk to work. then on lunch had to walk back to dealer to pick up car. I saw other clients drive away and leave because the wait was so long and they had already ran over the scheduled appt. time. They did offer me a ride to work. The work preformed was great and has always been great. More
by trav
Employees Worked With
Henry Guzman
