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3,527 Reviews of Toyota of Lancaster - Service Center
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March 25, 2020
Stephanie is a great asset to this company , knows how to get things done in a timely manner with 100% accuracy. Really treats you with respect as if you were a family member , and has great PR skills , alwa get things done in a timely manner with 100% accuracy. Really treats you with respect as if you were a family member , and has great PR skills , always smiling 👍 More
by stevek4369
Verified CustomerEmployees Worked With
Stephanie Santiago
March 25, 2020
110000 service oil left on engine and hood (not happy). I have been to Sierra Toyota many times since our first purchase in 1988 and I don't think there has been 3-4 oil left on engine and hood (not happy). I have been to Sierra Toyota many times since our first purchase in 1988 and I don't think there has been 3-4 times that I have received my car back with a problem. More
by doug camry lancaster
Employees Worked With
Tom Grabbit, Joey Gonzales
March 23, 2020
excelent service excelent comunicationeverything was excelent service excelent comunication everything was perfect ! i really aprecciate all thete to explain me everything what i need to know about excelent service excelent comunication everything was perfect ! i really aprecciate all thete to explain me everything what i need to know about my car and fast More
by SUSANA Molina
Employees Worked With
March 22, 2020
This service visit took longer than any other. It was a super busy day at Toyota of Lancaster, however, the staff was AMAZING, especially the cashier. super busy day at Toyota of Lancaster, however, the staff was AMAZING, especially the cashier. More
by sassiberry
Employees Worked With
Cashier, Max Ciotti, Stephanie Santiago
March 21, 2020
My wife and I have spent some time at the dealership and had no issues. I/we like 99% of the staff we have ran into or dealt with. The service department did a great job both times we have been there so far had no issues. I/we like 99% of the staff we have ran into or dealt with. The service department did a great job both times we have been there so far in and out surprisingly quick. THANKS TOYOTA OF LANCASTER and our salesman July Puzon. More
by T and T
March 21, 2020
My appointment was for 8:30 a.m. I did not leave the dealership until after 4:00 p.m. I had to do the calling to find out what was going with my car. it seemed that nobody cared that my time was valuabl dealership until after 4:00 p.m. I had to do the calling to find out what was going with my car. it seemed that nobody cared that my time was valuable and did not inform me about how long the car would take. When I met the service dealer he informed me that the process would take about four and a half hours. I'm very very disappointed in the service I received from Toyota Lancaster. More
by maxrextrix
Employees Worked With
March 20, 2020
Service is always outstanding. Maintenance and other concerns were addressed well as usual. I’m satisfied and happy in the transparency of the service advisor in what to do to keep my car in its best co concerns were addressed well as usual. I’m satisfied and happy in the transparency of the service advisor in what to do to keep my car in its best condition. More
by Rav42015AJ
Employees Worked With
March 20, 2020
I enjoy coming here. Getting my car serviced is always a pleasure and pain hassle free. They are always very professional and attentive to my needs and worried if any regarding my car. pleasure and pain hassle free. They are always very professional and attentive to my needs and worried if any regarding my car. More
by JGOMEZ235
March 20, 2020
The only issue I had was with check-in. Appointment or no appointment it did not matter. I waited 45 minutes to check-in while non-appointments went in before me. appointment it did not matter. I waited 45 minutes to check-in while non-appointments went in before me. More
by ENJOY1818
Employees Worked With
March 19, 2020
They forgot to add windshield wiper fluid, service felt slow Overall I have had good service here, and what I experienced may just be the stress of the Corona virus issues, but I felt a bit disappointed. I hope Overall I have had good service here, and what I experienced may just be the stress of the Corona virus issues, but I felt a bit disappointed. I hope what I experienced was a short term thing. My windshield wiper fluid remained empty after the service, and I was there for nearly 3 hours despite having an appointment for an oil change. Otherwise, the dealership was clean, the complimentary donuts were appreciated, and the staff was courteous. More
by glendorajoe
Employees Worked With
Stephanie Santiago
