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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,527 Reviews

3,527 Reviews of Toyota of Lancaster - Service Center

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May 06, 2020

Even though I no longer own a Toyota I still take my vehicles into Sean Preston. He is very knowledgeable and great to deal with. Very happy with my experience with Sean Preston and Toyota of Lancaster More

by blyme2003
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2020

Better Place Better People Better Service friendlier now rather than my past visit. I have a friend there working with you his name is Julio or July. Stephanie still there she handled my las More

by FSTAANALMC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Santiago
May 06, 2020

Service writer was awesome. Actual service inspection was obviously not completed as stated. Found my battery had been leaking and very apparent but I was never told or offered replacement, clean up, etc. Ha More

by PHATDAKIND
Recommend Dealer
Yes
Employees Worked With
Michael Santamaria
May 05, 2020

Really bad, bad service Sorry to hear Jose Martinez retired, because he went above and beyond to help his customers no one to sanitize tables and chairs in waiting room More

by aipanj
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
will not mention
May 05, 2020 -

Toyota of Lancaster responded

Hi aipanj, Thank you for your comment regarding Jose. It's hard to lose such a valuable colleague, but we wish him well in his retirement! We have implemented new procedures and put a lot of focus on maintaining the dealership during this time and are sorry we failed to live up to your expectations. All lounge area touchpoints are wiped down and sanitized hourly. We also have sanitizing wipe stations along the walls in both the service building and the customer lounge. Regardless, we apologize for your disappointing experience and will work on improving our system. We value your feedback and appreciate your review. Toyota of Lancaster

May 05, 2020

Wonderful time and experience quick and friendly service. social distancing , staff wore masks and hand sanitizer was readily available. Checkout quick and there were no issues. More

by MAIRRN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Santiago
May 02, 2020

Joey is really great to deal with... He always does extra to get me the best deal and is very informative as to what my car needs More

by JOE-CHACON
Recommend Dealer
Yes
Employees Worked With
Stephanie Santiago, Joey Gonzales
May 01, 2020

Service was great and easy. Service advisor Stephanie made my visit very enjoyable and she answered my every question. I will definitely be back again. More

by Andytheman1
Recommend Dealer
Yes
Employees Worked With
Stephanie Santiago
April 30, 2020

Toyota of Lancaster is always great. The staff is courteous and very professional. I can’t think of any other place to take my Toyota. Keep up the good work! More

by ERB1775
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 28, 2020

Great service. I am always happy to get great offer of service at a affordable price thank you very much. The customer service was unique More

by TONYPAINT12
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Santiago
April 28, 2020

Had my car service. Very good service I been bringing my car to Toyota for almost twenty years and very pleased I bring it in once a year for service Toyota takes care of More

by ARDELLABIRDSONG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Martinez
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