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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,527 Reviews

3,527 Reviews of Toyota of Lancaster - Service Center

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May 19, 2020

Great service department. I bring my Lexus here. Same quality service at a fraction of the price of Lexus dealer service. I would recommend them for Lexus service. More

by MORROBAYPARROT
Recommend Dealer
Yes
Employees Worked With
Mauricio
May 18, 2020

Always grerat service Very convenience location, I have always received the best service since 2007. Very friendly environment and top of line waiting area, Manager Chain i More

by Miguel Castillo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2020

Very easy to purchase a vehicle but dont go there for service it is horrible. Be prepared to wait 3hrs for your 20,000 mile service. Not cool More

by AMENDEZ50
Recommend Dealer
No
Employees Worked With
U.B. Dominguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2020 -

Toyota of Lancaster responded

Hi AMENDEZ50, We understand your point of view and can appreciate your frustration. We missed the mark on your appointment. On the day you came in, we were still operating under the strict COVID-19 guidelines of reduced staff and hours of operation. However, we never want a guest to have to wait an extended amount of time, so for that, we are sorry. Thank you for your input. We have shared your feedback with our Service Director. Toyota of Lancaster

May 16, 2020

Everyone I dealt with was helpful & it was a good experience Had a great service & everyone I dealt with was very helpful. I was in & out within the time allotted & was satisfied with everyone I dealt with. More

by GLENDASEWMUCHFUN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2020

Took my car for service, and I was very pleased with their work ,and customer service! Plus they offer Saturday appointments which are really convenient. More

by CSREYES99
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2020

It was great but I really didn’t talk to anyone just I drop it off early bird and picked it up the next day thanks! More

by Sanquistie
Recommend Dealer
Yes
Employees Worked With
May 14, 2020

Took my Prius to get serviced and had a couple of questions and Joey awnsered them with a smile he is very professional an knowledgeable More

by SINDEE
Recommend Dealer
Yes
Employees Worked With
Joey Gonzales
May 14, 2020

Excellent service in all departments . Definitely recommend This dealer to everyone. Kiara Santos was very professional and appreciated all her help. Thank you very much. Emma More

by Dain Emma D
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Max Ciotti
May 14, 2020

Great Communication and Customer Service! Thank you to Stephanie for always communicating the needs and options for the service it needs. Great service to the team who has been picking up and More

by Janet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Grabbit, Stephanie Santiago
May 13, 2020

Nature of Toyota of Lancaster I have used this company for about 10 years---including the original purchase. They are a good company, and the ten years specks for its self. More

by WKLECK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Santiago
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