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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,528 Reviews

3,528 Reviews of Toyota of Lancaster - Service Center

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May 25, 2020

I went to this dealership for service and a few other concerns that I had about few things I had noticed on my new truck. More

by T and T
Recommend Dealer
Yes
Employees Worked With
I’m not sure of the names of the people we worked with, how about sending this out a couple weeks sooner when people can remember.
May 25, 2020

Broke my taillight and got it fixed. Luckily they let me leave my truck over night so I could pick it up on a Sunday. Work went smooth and was done to completion. More

by james.roberts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Santiago
May 24, 2020

poor service and many problems to buy a car in this dealership I do not recommend anyone to buy a car there Toyota Lancaster bad More

by HEYUSA
Recommend Dealer
No
Employees Worked With
Geoff Yeager
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2020 -

Toyota of Lancaster responded

Hello, Thank you for the opportunity to earn your business. We value it. I would like to speak to you personally to figure out how we fell short in earning your business. Please don't hesitate to email me at hasaad@tol-av.com and let me know exactly how we failed. If there is anything I can do, I will do it for you to maintain our valued relationship with you and every family and friend you know. Sincerely, Sonny Asaad General Sales Manager Toyota of Lancaster

May 22, 2020

Awesome people and went above and beyond Great help and Awesome people and went above and beyond Great help and attentive to customers needs AV’s best Toyota of Lancaster,shout out to Andy Rosales More

by REGGIEMENOR
Recommend Dealer
Yes
Employees Worked With
Other Employees : Andy Rosales, Max Ciotti
May 20, 2020

Fast Service Toyota's service department has been great. They are always eager to help and make things as painless as possible. Thier staff is always pleasant and More

by Seyda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Santiago
May 20, 2020

This isn’t usual for my visits, but I asked for them to check my headlight since the anti-uv glaze they applied a few months ago was coming off, and they didn’t. My oil was changed as agreed but when they More

by DRAMATICMUSICIAN
Recommend Dealer
No
Employees Worked With
I don’t know their names. They seemed rather busy/rushed and now multiple things were done incorrectly
May 20, 2020 -

Toyota of Lancaster responded

Hi DRAMATICMUSICIAN, We have forwarded your concerns to your Service Advisor, UB, and he will be contacting you to assist. Thank you for making us aware of the remaining issues. We hope to correct them quickly. We appreciate you & your feedback! Toyota of Lancaster

May 20, 2020

Super Very friendly and fast service. I asked for a quote for tires and Kiara had my quote ready for me when I picked up the car. The quote included 3 brand More

by RONALDWFOSTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2020

Mike Santamaria is an excellent service advisor who kept contact with me about my vehicle when it was being serviced due to a dead battery. Very personable and knowledgeable- he and the mechanics made sure More

by TJ
Recommend Dealer
Yes
Employees Worked With
Michael Santamaria
May 19, 2020

We are always supported with excellent service when we visit the service department. We love Chanin and visit because of her. She is the best and keeping us informed with all details. We trust her. More

by JHOVANESSIAN
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2020

Sierra Toyota is local and excellent. Toyota picked up my prius and serviced it, then returned it. I bought the car at Sierra Toyota and they have maintained it. I am so happy I bought l More

by pkstephen69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon
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