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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,528 Reviews

3,528 Reviews of Toyota of Lancaster - Service Center

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June 10, 2020

Prompt and friendly and courteous! Made an appointment a day earlier and upon arrival I was taken care of in a prompt manner while I waited. More

by Sonny A.
Recommend Dealer
Yes
Employees Worked With
Max Ciotti, Stephanie Santiago
June 10, 2020

My car has been there for a few weeks. There is a part that need to be replaced on car. They have called me over 8 times that the part is in back order every time changing the ETA on the part. I under sta More

by Luis
Recommend Dealer
No
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2020 -

Toyota of Lancaster responded

Hi Luis, Thank you for the feedback. We can hear the frustration in your words, and we feel your pain. The COVID-19 situation has put many companies across the world in a similar position. The backorder on the requested part is entirely out of our hands, and we still do not have an estimated time for delivery. I'm happy to hear Eric is keeping you updated. That is all we can do at this point. Please contact Teresa Caso, our customer relations manager, at 661-948-0731 M-F if you have any additional questions or concerns. Regards, Toyota of Lancaster

June 09, 2020

Thank you for a great service. I miss the coffee and cakes. I wish service was a bit cheaper. I wandered when you going to offer free car wash More

by TONYPAINT12
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Santiago, Ramon Lozano
June 09, 2020

I am pleased to have service done at Toyota of Lancaster. They always treat right. Affordable service ,honest, and great customer service. I see soon More

by TONYPAINT12
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Santiago, Michael Santamaria
June 07, 2020

He was very thorough to make sure the correct part was being looked at for my car. He was very courteous and patient. Thank you. More

by DWIGHT_RAMIREZ
Recommend Dealer
Yes
Employees Worked With
Mario Hernández
June 06, 2020

Been a loyal Toyota customer at this dealership since the early 1990’s. Excellent service once again from Stephanie Santiago in the Service department. Stephanie goes above and beyond to meet my service need More

by frstrngr
Recommend Dealer
Yes
Employees Worked With
Stephanie Santiago
June 05, 2020

They did a fantastic job, I had a lot of work done and it was a very reasonable price. My truck runs like new again, thank you so much! More

by TGRABBIT93
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Grabbit, Stephanie Santiago, Michael Santamaria, Ramon Lozano
June 03, 2020

Scheduled service took too long I had to come back a second day since the tires I needed were not in stock. The second day took nearly 6 hours when the quoted time was 1.5 hours. More

by jamescross12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephanie Santiago
Jun 04, 2020 -

Toyota of Lancaster responded

Hi jamescross12, We can all agree that the amount of time you waited for the tires is crazy. Unfortunately, we are as susceptible as our guests when waiting for deliveries from outside vendors. You chose to wait for a delivery at our facility that was hours away, even after your advisor stated that she would contact you when the tires arrived. We're sorry you experienced such a long wait, but we commend you on your patience. Be well Toyota of Lancaster

June 03, 2020

Oil change Lancaster Toyota never fails! They came and picked up my car, took it for service and returned it faster than I thought. Mauricio is always extremely More

by lin_glez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mauricio
June 02, 2020

Everything went smoothly and as promised. The repairs were done quickly and the price was fair for a dealership. They communicated the issues involved well and work was done on time. More

by ARMSTRONG_IAN
Recommend Dealer
Yes
Employees Worked With
Stephanie Santiago
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