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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,530 Reviews

3,530 Reviews of Toyota of Lancaster - Service Center

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January 22, 2021

Associates were very courteous and knowledgeable. Work was done in a timely manner. Melissa kept me updated on the progress of my service work performed. More

by andrew.young2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 22, 2021

My service advisor, Ub Dominguez, was absolutely amazing! He was very organized and provided me with updates on my vehicles progress as soon as possible. More

by Arlene Gonzalez
Recommend Dealer
Yes
Employees Worked With
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 21, 2021

It took them over 3 hours to do my oil change being that I was the second person. Time wasted and no one gave updates. More

by jaramillokaren31
Recommend Dealer
No
Employees Worked With
Jan 27, 2021 -

Toyota of Lancaster responded

Hi jaramillokaren31, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. As an essential business operating during COVID, we are obligated to comply with the L.A. County Health Officer's required protocols. We are using methods to ensure infection control, which can lead to staff shortages and delays. Please accept our apology for the delay you endured while we serviced your vehicle, and feel free to call me directly if you have any other concerns. Thank you for making us aware of this situation. Sincerely, TERESA CASO Customer Relations Manager Toyota of Lancaster tcaso@tol-av.com 661-952-2103

January 19, 2021

Very impersonal, lack of communication of my car’s needs, even Left a message about my concerns I still haven’t gotten a call back. More

by GIAINFANTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean Preston
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 16, 2021

Always a great service experience with Sean!!!He has Always a great service experience with Sean!!! He has taken great care of us for years! Thank you Sean we appreciate all you do. Stay safe! More

by ssaaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 14, 2021

I really enjoy the service that Chanin give to me and my wife.. we need more people like her for sure..We’ll continue working with miss Chanin More

by DARRYLPHIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 14, 2021

I made an appointment and I still had to wait for someone to assist me the advisor never came out. Not that happy with service. More

by walterlz070269
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 11, 2021

I have been a customer at this dealer for about 20 years and I have always been treated like Family. The people that work here are the best. More

by CHUCK.FORREST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tom Grabbit
January 09, 2021

Service was great I went the day after Christmas and there was no wait everything was done very fast I love this Toyota dealer they always have great service More

by SYDNEYNICOLE323
Recommend Dealer
Yes
Employees Worked With
Stephanie Santiago
January 08, 2021

I have an amazing new service manager. He has helped me immensely. Lately, however, service has been inaccessible by phone. I had to go elsewhere. More

by JSINGIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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