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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,534 Reviews

3,534 Reviews of Toyota of Lancaster - Service Center

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October 21, 2021

I missed my appointment and a super nice lady called me to reschedule it. That really helped. More

by WENDYLDEORTIZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 20, 2021

Service advisor answered all my questions and also provided advice on each service reminders for future More

by sanjaysnghs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacia Delaney
October 19, 2021

They fixed my car but it took way too long. Nice staff and they got me to work and back to pick up my car. More

by DAISYDEGENER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Adcock
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 15, 2021

Maintenance service was done quickly and efficiently. My service advisor, Erick Bravo, was very courteous and helpful. More

by stogner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 13, 2021

Great customer service every time I am there, fast and professional work on my vehicle More

by JESUSZ11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keri Spencer, Yasmin Villagomez
October 12, 2021

My sales person and manager was very helpful and knowledgeable hope to buy another car in the future. More

by MARKSTOUT21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 11, 2021

No confiable, los mecánicos no sirven para nada y te cobran por lo que no hacen. Apestan More

by aztecazam2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Keri Spencer
Oct 11, 2021 -

Toyota of Lancaster responded

Hi aztecazam2000, Our technicians work hard to diagnose and repair approximately 100+ cars a day correctly. However, if we get it wrong, we correct our mistakes as soon as possible. If you are experiencing issues following an appointment, please contact me to escalate your concern to our management team. Sincerely, Teresa Caso Customer Relations Manager Toyota of Lancaster tcaso@tol-av.com 661-952-2103

October 08, 2021

Awesome service … very happy with the parts and service dept. always going above and beyond expectations. Wouldn’t go anywhere else . More

by PMSBRAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 06, 2021

Good experience people were courtesy and prompt. On time and easy exit. Car was completed on on my way More

by PASTORDH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 02, 2021

Didn’t do the inspection. Was missing a windshield wiper and they never need noticed, makes me believe they really didn’t inspect as they should. Very disappointed More

by LOPEZROSARIO032594
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Yasmin Villagomez
Oct 06, 2021 -

Toyota of Lancaster responded

Hi LOPEZROSARIO032594, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like to resolve this issue. We will have your advisor, Yasmin, contact you for a follow-up to your appointment. Thank you for making us aware of this situation. Please feel free to reach out if you have any additional concerns. Sincerely, Teresa Caso Customer Relations Manager Toyota of Lancaster tcaso@tol-av.com 661-952-2103

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