Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,536 Reviews
Call Service Center (661) 948-0731

3,535 Reviews of Toyota of Lancaster - Service Center

Sort by
December 05, 2021

Great people good service in and out service no hassle on time and wonderful atmosphere More

by ECARRERA2466
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Santiago, Yasmin Villagomez
Report | Print
December 03, 2021

Had appointment for oil change and they took three hours to get it done had my toddler waiting outside More

by LAURAGONZALEZ3927
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Keri Spencer
Report | Print
Dec 16, 2021 -

Toyota of Lancaster responded

Hi LAURAGONZALEZ3927, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience did not meet either of our expectations. We value your business and would like to apologize for the long delay you encountered. We understand how frustrating that wait would be. Unfortunately, in the current time of COVID, we are still under strict mandates that require us to monitor the staff for any illness. This protocol can lead to staff shortages without notice and leave the shop backed up. To make our guests as comfortable as possible, we have a cafe and a room for children to watch cartoons or just play around in a space just for them inside the guest lounge. Please feel free to call me directly at 661-952-2103 if you have any remaining questions or concerns. Thank you for making us aware of this situation. Sincerely, Teresa Caso Customer Relations Manager Toyota of Lancaster tcaso@tol-av.com 661-952-2103

December 02, 2021

Repair work was done in a timely fashion and great customer service! I will be back! More

by GUITARPRINCESS75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keri Spencer
Report | Print
December 01, 2021

The service was great, and David Boyle in the service dept. was excellent. over all very happy with the service, and I will bring my truck back. Thanks More

by WILLXX5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Boyle
Report | Print
November 30, 2021

Went for an oil change and for a brake inspection. Did an excellent job with an issue I had with my brakes. Will be returning in the future for further maintenance needs of my vehicle. More

by VASQUEZ_SAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yasmin Villagomez
Report | Print
November 29, 2021

Associates are friendly and the service provided was quick and efficient. I have no complaints More

by AMY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
Report | Print
November 26, 2021

Little to no communication, tried to return car back to us incomplete and a safety hazard, lied about promises made to use, told to clean animal fecal & urine without offering gloves or safety equipment. D More

by waynsecurity
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean Preston
1.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teresa Caso
Report | Print
Dec 16, 2021 -

Toyota of Lancaster responded

Hi waynsecurity, We understand your frustration in dealing with this situation. It's challenging to deal with the invasiveness of Mother Nature. We also apologize for the Service Advisor not giving you the proper personal protection equipment to empty your vehicle when we realized what happened. However, we did have the car cleaned, sanitized, and repaired. Please contact our customer relations manager, Teresa Caso, at 661-952-2103 if you feel we did not return your vehicle to your satisfaction. We appreciate your business and wish you and your vehicle safe travels. Sincerely, Teresa Caso Customer Relations Manager Toyota of Lancaster tcaso@tol-av.com 661-952-2103

November 25, 2021

I was happy to make arrangements with this dealership to leave and pick up my vehicle while living so far away. More

by FAUSTOZF
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
November 25, 2021

Great service, great advisor and great atmosphere. I will recommend this dealer for any of auto services. More

by PERURO1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Santiago
Report | Print
November 19, 2021

The Service Rep was very helpful and explained everything in detail. She was very courteous. More

by INFO92
Recommend Dealer
Yes
Employees Worked With
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
1
...
188
189
190
...
354