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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,536 Reviews
Call Service Center (661) 948-0731

3,536 Reviews of Toyota of Lancaster - Service Center

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January 06, 2022

Great customer service but long service times. I would still recommend going to them for your vehicle needs More

by BOONEWEBSTER94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
4.0
This rating includes all reviews, with more weight given to recent reviews.
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January 05, 2022

👎 bad really needs improvement and better treatment to customers, from top to bottom and now oo More

by VESCOBAR6210
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephanie Santiago
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Jan 05, 2022 -

Toyota of Lancaster responded

Hi VESCOBAR6210, Thank you for taking the time to provide feedback on your recent service experience at our dealership. I see three different vehicles serviced here under your name in the last month under three separate advisors. I am reaching out to learn more about your experience so I can address your situation. Please feel free to call me directly at 661-952-2103. We appreciate your business and value you as a customer. I look forward to hearing from you and discussing how we may serve you better on your next visit. Sincerely, Teresa Caso Customer Relations Manager Toyota of Lancaster tcaso@tol-av.com 661-952-2103

Jan 05, 2022 -

VESCOBAR6210 responded

Is not worth it to even respond to your inquiries, nothing gets done

January 05, 2022

finally got my trailer hitch light to work. It took them a few times to get it do but it is now working More

by JCL0322
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mauricio Orellana, Refugio Garcia, Uriel Medina
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January 04, 2022

Everyone at Lancaster Toyota was courteous and helpful. My car service was done professionally and on time. More

by Bemily82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Santiago
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January 03, 2022

A fast experience and easy! Workers are very helpful and take care of your vehicle More

by ANAHIR2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Santiago
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January 01, 2022

They double booked appointments so there was a long wait. I think they should do a better job with personnel staffing it would help the customer More

by VIVIANCASTILLO30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 31, 2021

My service manager and his staff were great. It was an easy visit. I have nothing else to say. More

by SADAM
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
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December 29, 2021

Great service representatives, always good quality work, very friendly and welcoming when I show up for service or maintenance. More

by BRANDON NILES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Santiago
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December 25, 2021

I had an appointment and the service tech was there & greeted me and the whole process was pleasant and timely. More

by JEFFERY.DM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
stacia
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December 22, 2021

Alex my sales person was very very kind n helped me get to thy car I wanted very friendly n kind took his time to show me cars he didn’t judged me or my wife in how we dressed he helped me out to get a ca More

by SEXYYLOVE69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
Other Employees : Alex
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