3,537 Reviews of Toyota of Lancaster - Service Center
We were very happy that this all worked out. Thanks go to Stephanie Santiago who was a jewel . We have been dealing with this issue for months and without going though the whole story , we final Thanks go to Stephanie Santiago who was a jewel . We have been dealing with this issue for months and without going though the whole story , we finally found resolution. Thanks you. More
Toyota always treats me well. They let me know when I need service and get me in and out quickly. They are thorough in their services and let you know exactly what service they a They let me know when I need service and get me in and out quickly. They are thorough in their services and let you know exactly what service they are performing and the cost. Stephanie Santiago is my service manager now and she has been very nice and helpful . I have been with Toyota for years, and Chanin Yescas was my service manager. She is the best at what she does and glad she has been promoted. She always took care of me like I was family. More
Super convenient. Staff is friendly and efficient. My only complaint is they don’t really give accurate times for when your vehicle is completed. Staff is friendly and efficient. My only complaint is they don’t really give accurate times for when your vehicle is completed. More
Lancaster dealership is great! They are very professional and they will answer any questions you have and if they do not know an answer they will find out and get back to you with They are very professional and they will answer any questions you have and if they do not know an answer they will find out and get back to you with an answer. I highly recommend going to Victoria. My dad and I went to her mom for years and she just recently got promoted but her daughter is great! More
I have been purchasing vehicles and having my vehicles serviced by this dealership since 2004 and have nothing but good things to say about them. they have my loyalty. serviced by this dealership since 2004 and have nothing but good things to say about them. they have my loyalty. More
The wait can be a little long on some days but it’s nice to get updates while waiting. The reps that have helped me have always been friendly and professional . There was a few times when I would pick it up to get updates while waiting. The reps that have helped me have always been friendly and professional . There was a few times when I would pick it up my Highlander and the glove compartment door would not close properly and it would be something that only happened after picking it up, but that only happened about 3 times. Other than that always a good experience. More
The customers service representatives was very rude to me. They also put me in as a walk in and i had an appointment so I waited for 5 hours and then the rep was very rude when i inquired about the timeli me. They also put me in as a walk in and i had an appointment so I waited for 5 hours and then the rep was very rude when i inquired about the timeliness of the car. More