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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,537 Reviews

3,537 Reviews of Toyota of Lancaster - Service Center

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May 13, 2022

We were very happy that this all worked out. Thanks go to Stephanie Santiago who was a jewel . We have been dealing with this issue for months and without going though the whole story , we final More

by MR29LEO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Santiago
May 13, 2022

For two weeks my service Advicer has not return my call or fix my issue, I call and no call Back at all. More

by saratapia1978
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Victoria Yescas
May 11, 2022

Toyota always treats me well. They let me know when I need service and get me in and out quickly. They are thorough in their services and let you know exactly what service they a More

by joandarc3525
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Santiago
May 11, 2022

Super convenient. Staff is friendly and efficient. My only complaint is they don’t really give accurate times for when your vehicle is completed. More

by CASTROM92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2022

Lancaster dealership is great! They are very professional and they will answer any questions you have and if they do not know an answer they will find out and get back to you with More

by Lovedance41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Santiago, Victoria Yescas
May 10, 2022

I have been purchasing vehicles and having my vehicles serviced by this dealership since 2004 and have nothing but good things to say about them. they have my loyalty. More

by murphyslaw0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2022

The wait can be a little long on some days but it’s nice to get updates while waiting. The reps that have helped me have always been friendly and professional . There was a few times when I would pick it up More

by maryamador1017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yasmin Villagomez
May 06, 2022

He was helpful and helped me with other issues . It was a the tine that they told me for the service More

by carolinagaist25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yasmin Villagomez, David Boyle
May 03, 2022

A good place to go' to get your car service . And the staff is awsome. More

by BRICH6612
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keri Spencer
May 03, 2022

The customers service representatives was very rude to me. They also put me in as a walk in and i had an appointment so I waited for 5 hours and then the rep was very rude when i inquired about the timeli More

by vangie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Victoria Yescas
May 17, 2022 -

Toyota of Lancaster responded

Hi Vangie, Thank you for taking the time to provide feedback on your recent service experience at our dealership. I am sorry to hear your experience with us did not meet your expectations. We value your business and apologize for the lack of communication and attitude from your service advisor. We strive to provide an exceptional experience for all of our customers. Please feel free to call me directly at 661-952-2103 or simply reply to this email for any additional questions or concerns. Thank you for making us aware of this situation.  Sincerely, Elaina Ascencio Customer Relations Manager Toyota of Lancaster eascencio@tol-av.com 661-952-2103

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