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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,541 Reviews

3,541 Reviews of Toyota of Lancaster - Service Center

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February 06, 2023

We received outstanding service from Eddie Jimenez when we reached out for help on our 2022 Camry that had a gas leak and our 2021 Camry XSE for regular maintenance, Eddie explained everything in detail an More

by hugoacolindres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raed Alzrigat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Toyota of Lancaster responded

Thank you for your 5-star review. We're glad to hear that you had a good experience! We'll be sure to share your kind review with him

February 03, 2023

Erick has always been super helpful in getting to the bottom of any tricky car issues and he has been very knowledgeable and helpful in making sure that my Camry continues to remain safe and reliable. T More

by lisa.klenner1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

February 03, 2023

I would give this a zero star rating if I could, setting very bad customer expectations, I was told 2 hrs for an oil change and after 2 hrs my car hadn't even been touched, I will never return for service a More

by Scottvfly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't remember
Mar 13, 2023 -

Toyota of Lancaster responded

Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at (661) 952-2103.

February 03, 2023

Very nice place! Fast service. Next time I would like my car washed. I miss the old days. More

by ELIDADOWLING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Toyota of Lancaster responded

I appreciate you taking the time to leave us a review! We hope to welcome you back soon! and just see me next time and we'll run your car through the wash

February 02, 2023

No resolution to my check engine light problem unless I pay a $. 540 diagnostic test on top of the $ 170 initial test & a $80 new filter that was not replaced. Am so disgruntled with the service . Eric Bra More

by sherryfk48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Toyota of Lancaster responded

Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at (661) 952-2103.

Mar 16, 2023 -

sherryfk48 responded

Am so dissatisfied with the last service I had with you.

Mar 16, 2023 -

Toyota of Lancaster responded

Once again I'm sorry our service didn't meet your expectations. I appreciate you bringing this to my attention. We don't want to lose you as a loyal customer. Please let me know if there is anything we can do from our end.

February 01, 2023

I did not get my check list THE 30 POINT CHECK i am going to call wed. or Friday . this week EVERYTHING ELSE WAS GREAT More

by RICKWADS48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Toyota of Lancaster responded

Thank you for providing a positive feedback to your service experience. Please give me a call at (661) 952-2103 if you have any questions in regards to your service.

February 01, 2023

The person who helped me was very very good very knowledgeable Will ask for the same person next time thank you very much Very happy More

by Nest6958@hotmail.com
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Toyota of Lancaster responded

We appreciate you taking the time to leave us a 5-star review. We hope to welcome you back again soon!

January 31, 2023

The service was good. Price to fix was expensive. If I didn't have the coupon I would have to paid lots of money. Didn't fix my brake because it cost too much. Thank More

by chungkimberly25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 28, 2023

Y'all beat people out there money,chard people to much, over chard then, I was one of them, I'll never come back. More

by RICKEYSOILS82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
U.B. Dominguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 28, 2023

They ruined my car, I went in with my car working amazing and the kid on sight messed up my car. Went in for an oil change and came out with a big problem they said would cost 2,500 to fix! Never going there More

by v52313s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carmen Perez
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