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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,860 Reviews

3,860 Reviews of Toyota of Lancaster - Service Center

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December 25, 2024

I am very happy for ther excellence service and very appreciative for the opportunity to be a great offer. Thanks again More

by LISA1754
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2024 -

Toyota of Lancaster responded

Thanks so much for your feedback! It makes our day hearing about how much our customers love the great service they’ve received from our team. We have passed on your review to our team and look forward to seeing you in our store again.

December 25, 2024

Very courteous and friendly. Always let’s me know about my car and what may be needed during my service appointment. More

by dinanelson53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2024 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

December 25, 2024

MAX CIOTTI is very prefesional he kept me informed of the progress work on my vehicle and he answered all my calls and questions thank you More

by NONE23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max ciotti
Dec 26, 2024 -

Toyota of Lancaster responded

Thanks so much for taking the time to leave a review. Our customer’s feedback guides our business and helps us keep improving the service we provide. We look forward to delivering another excellent experience to you next time you visit one of our store.

December 25, 2024

They have wonderful customer service. Gregory in the service department was great. They did the service I went there for. And didn't try to have a list of things that need to be repaired More

by dmn8686
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory in the service department
Dec 26, 2024 -

Toyota of Lancaster responded

We really appreciate you taking the time to leave us a review. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

December 23, 2024

On time, reliable. Friendly. The staff came you feel welcomed. I recommend Toyota of Lancaster More

by IMEMBRENO121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roosevelt Ruiz
Dec 24, 2024 -

Toyota of Lancaster responded

Thank you for your five-star review! We’re thrilled to hear you had such a positive experience and hope to see you again soon.

December 23, 2024

Exceptional service every time I take my vehicle for service. no matter what the issue is. Eddy and Max are the absolute best. Virginia Martinez More

by VIRGINIA26RIVERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie and Max
Dec 24, 2024 -

Toyota of Lancaster responded

Thank you for the kind review! We pride ourselves on providing excellent customer service, and we’re so happy to hear we met your expectations.

December 23, 2024

Craig was super helpful and so nice! Made getting a car easy! Would definitely come back to Toyota in the future! More

by raileybravo@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Gawellek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2024 -

Toyota of Lancaster responded

Wow, thank you for the 5 stars! We’re so glad you had a fantastic time with us. We can’t wait to see you again soon.

December 23, 2024

Took my car as a non-appointment as an emergency situation. Definitely appreciated the effort. ...and positive outcome. More

by Picgirl
Recommend Dealer
Yes
Employees Worked With
Max
Dec 24, 2024 -

Toyota of Lancaster responded

We’re so glad you chose us! We’re delighted to hear it was a great experience, and we hope to see you again soon.

December 22, 2024

Communication was zero after being told off the importance of being informed of situation so I could plan accordingly. Was tills about 15min turned into more than an hour and a half making me miss More

by Erin
Recommend Dealer
No
Employees Worked With
Joe Garcia
Dec 24, 2024 -

Toyota of Lancaster responded

We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. Please feel free to call me directly at (661) 952-2103

December 22, 2024

My service advisers(s) will always get the answers for me whether it be the urgency of recommended services or manufacturer deals and rebates I also appreciate the follow up texts and phone calls. More

by CALVANDERWERF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gregory Grimes
Dec 24, 2024 -

Toyota of Lancaster responded

Greg Grimes was so happy to hear your feedback. Your review made their day, and we’re excited to welcome you back soon.

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