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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,541 Reviews

3,541 Reviews of Toyota of Lancaster - Service Center

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February 28, 2023

Eddie Jimenez was great! He was very honest and to the point with regard to pricing and how long the work would take. He is friendly, courteous and caring, excellent service More

by ealiviado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Jimenez
Mar 13, 2023 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

February 28, 2023

I had an appointment and I showed up half an hour early. Victoria took care of my concerns with my vehicle very quickly. More

by eyesfour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Cuevas
Mar 13, 2023 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

February 27, 2023

Good Overall service and I was pleased to get my car back in a timely fashion. More

by RENNIE.EUWING1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

February 27, 2023

Not satisfied with the service for the second time ,not what I expected from a dealer More

by ROLO1OF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t renn me ember
Mar 13, 2023 -

Toyota of Lancaster responded

Thank you for taking the time to provide feedback on your recent experience at our dealership. I am reaching out to learn more about your experience so I can appropriately address your situation. Please feel free to call me directly at (661) 952-2103

Mar 13, 2023 -

ROLO1OF responded

Very disappointed with the the work they didn’t do.

Mar 13, 2023 -

Toyota of Lancaster responded

Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at (661) 952-2103

February 25, 2023

Always polite when I arrive. Informs me of any issues and let’s me know how long for my service. More

by dinanelson53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

February 25, 2023

Really good place to shop and service your vehicle. I will for sure be a lifetime customer. More

by lemus7luis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geoff Yeager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Toyota of Lancaster responded

We are beyond thankful for your 5-star review. Thank you for sharing your rating with us and the community.

February 24, 2023

I am only giving a 2 because I never spoke with or saw a service writer. The cashier had to track down my keys when no one even info me my car was ready! Not to mention I needed additional thing’s done to m More

by ceceban1
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure but the greeter and the cashier were the only two people I saw
Mar 13, 2023 -

Toyota of Lancaster responded

Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at (661) 952-2103

February 22, 2023

I've been very pleased with the service that I received and if there was an issue which there was it was addressed and taken care of Joe Garcia was very helpful More

by BarbaraChanky1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Garcia and they're checking people I don't know all their names but everyone that I had contact with were very courteous and helped me
Mar 13, 2023 -

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

February 20, 2023

Great service! Kind and fast. Javier Gutierrez did an excellent job in helping me purchase a 2023 Toyota Hybrid Camry. More

by PHELIZABETH2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Gutierrez
Mar 13, 2023 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

February 20, 2023

This dealership is the best hands down. They go above and beyond to take care of me everytime I come in More

by Mxciotti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

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