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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,541 Reviews

3,541 Reviews of Toyota of Lancaster - Service Center

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March 19, 2023

Maintenance errors, tools left under hood that could have caused engine damage, installed wrong wiper blades and rude customer service! More

by MARYEHERRERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Almost all employees
Mar 20, 2023 -

Toyota of Lancaster responded

Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at (661) 952-2103

March 19, 2023

Great friendly service from all department wait time to service my car was sooner than expected. More

by Nlrbustamante
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2023 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

March 18, 2023

Chanin is the best Service manager they have had since I have been taking my vehicles there for the past 18 years. Kudos to Gus also, great work on my Prius. More

by KENT.GINN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2023 -

Toyota of Lancaster responded

We are beyond thankful for your 5-star review. Thank you for sharing your rating with us and the community.

March 18, 2023

Mauricio did a great job and very knowledgeable He tried his best to satisfy me as a customer More

by mescobar619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mauricio orellana
Mar 20, 2023 -

Toyota of Lancaster responded

Thank you for your 5-star review. We're glad to hear that you had a good experience! We'll be sure to share your kind review with him

March 18, 2023

I had an amazing experience working with Joe Garcia. Joe was polite and helpful, I would like to thank him because he explained everything to me and I felt comfortable bringing my car back to Toyota aga More

by boseguera0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Garcia
Mar 20, 2023 -

Toyota of Lancaster responded

Thank you for your 5-star review. We're glad to hear that you had a good experience! We'll be sure to share your kind review with him

March 18, 2023

Did not issue next service sticker. Break check listed front brakes at 8mm however last break check front breaks measured 6mm; how is that possible. Turned in vehicle around 9am waited More

by ss.munoz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gus Alatorre
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2023 -

Toyota of Lancaster responded

Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at (661) 952-2103

March 17, 2023

I have been utilizing the service department for years. No matter who the service advisor is, they are always friendly, efficient, courteous, and professional. I've seen Chanin for years and trust her jud More

by defox4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2023 -

Toyota of Lancaster responded

Thank you for your 5-star review. We're glad to hear that you have always had a good experience over the years and always happy for loyal customer such as yourself. We'll be sure to share your kind review with the rest of our team.

March 17, 2023

Always have a good experience at this dealership. They are very accommodating and very professional More

by CHLOE_VIDANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annie Vodegel
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2023 -

Toyota of Lancaster responded

We are beyond thankful for your 5-star review. Thank you for sharing your rating with us and the community.

March 16, 2023

Very professional and respectful. They always keep us informed on the progress of our vehicle. More

by kinneyms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2023 -

Toyota of Lancaster responded

We appreciate you taking the time to leave us a 5-star review. We hope to welcome you back again soon!

March 15, 2023

I've been going here since 2018 and I own two Toyota, fast service every time More

by MarieTaylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2023 -

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

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