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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,542 Reviews
Call Service Center (661) 948-0731

3,542 Reviews of Toyota of Lancaster - Service Center

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April 10, 2023

Quick a d efficient They got me in and out and replaced the air filter More

by DL.RICH
Recommend Dealer
Yes
Employees Worked With
NA
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Apr 10, 2023 -

Toyota of Lancaster responded

We are beyond thankful for your 5-star review. Thank you for sharing your rating with us and the community.

April 10, 2023

Received my truck after service very dirty and scratched, service Rep. was nowhere to be found to go over work done terrible service! More

by ocaleman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mauricio Orellana
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Apr 10, 2023 -

Toyota of Lancaster responded

We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at (661) 952-2103

April 08, 2023

My dash board was without scratches and now it had lots of scratches made at the dealer . Horrible not happy at all More

by josebracamonte90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The person that help me was Mauricio ORELLANA
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Apr 10, 2023 -

Toyota of Lancaster responded

We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at (661) 952-2103

April 08, 2023

I Love This Car Dealership They Work With You With Credit Issues, I Would Let Other Know About Them To Get There Next Car There Salesman Was Nice More

by SHEILAWALKER279
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 10, 2023 -

Toyota of Lancaster responded

We are beyond thankful for your 5-star review. Thank you for sharing your rating with us and the community.

April 08, 2023

Eddie is helpful, patient, and communicative. He always goes through the paperwork with me thoroughly and makes sure to answer any questions I have. More

by mk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo Jimenez
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Apr 10, 2023 -

Toyota of Lancaster responded

We are beyond thankful for your 5-star review. Thank you for sharing your rating with us and the community.

April 08, 2023

My agent was busy with another customer so another agent came to help me to check in. Very helpful and time efficient. More

by mattybaby22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2023 -

Toyota of Lancaster responded

Thank you for your 5-star review. We're glad to hear that you had a good experience! We hope to welcome you back soon!

April 06, 2023

Joe Garcia is the best service advisor, I followed him from Frontier Toyota to Toyota of Lancaster because he is THAT GREAT! More

by spinner_ba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Garcia
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Apr 06, 2023 -

Toyota of Lancaster responded

Thank you for taking the time to leave your 5 star review. That definitely speaks volumes and thank you for allowing us to service your vehicle. We will be sure to share your review with Joe

April 05, 2023

Great communication, easy drop off and pick up for service. Overall A great dealer to work with. More

by AEANDERSON626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmen Perez
Report | Print
Apr 05, 2023 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

April 04, 2023

Been there twice, the first time I had bad experience, the advisor wasn’t professional, however my second time the advisor was very professional and courteous, she kept me properly informed; I’m very happ More

by Samer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carmen Perez
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Apr 04, 2023 -

Toyota of Lancaster responded

We appreciate your feedback. We strive to offer the best experience possible, and your review tells us that we're on the right path. We hope to welcome you back soon!

April 04, 2023

Wonderful people providing excellent service. The feeling of staying at home while taking a stroll inside the showroom completes the visit. More

by TANNTYLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Alatorre
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2023 -

Toyota of Lancaster responded

We're so grateful for your review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

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