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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,542 Reviews
Call Service Center (661) 948-0731

3,543 Reviews of Toyota of Lancaster - Service Center

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April 15, 2023

AV Toyota isn’t perfect but they do strive to continually make the customer experience better every time I’m there. My last visit was perfect. More

by tomtom4u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eduardo Himenez
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Apr 17, 2023 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

April 15, 2023

Service advisor Gustavo is always so helpful, no complaints at all he always keeps me updated More

by FELICISKYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2023 -

Toyota of Lancaster responded

We appreciate you taking the time to leave us a 5-star review. We hope to welcome you back again soon!

April 15, 2023

I received excellent customer service. The service representative was very kind and helpful to me. More

by edking1550
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2023 -

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

April 14, 2023

Brought car in due to check engine light Mechanical problems were not found with by him More

by FORDTRACY50@AOL
Recommend Dealer
Yes
Employees Worked With
Ms. Carmen
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Apr 14, 2023 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

April 13, 2023

Service advisor Gus always does an amazing job trustworthy great communication and friendly he's the best! More

by caceres allondra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 13, 2023 -

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

April 13, 2023

I have been going here for all of my vehicles over the past 10 years and the customer service, turnaround time, and communication is great! More

by Jeannettecook26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 13, 2023 -

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your reviedw made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon

April 13, 2023

Fast and easy . Douglas was very nice and professional And had my truck done on time More

by VERNMOTO
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
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Apr 13, 2023 -

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

April 12, 2023

Douglas is Excellent. Tech who work on my car ??????????? Did not rotate my tires, this is second times. More

by BENNY051065
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 12, 2023 -

Toyota of Lancaster responded

We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at (661) 952-2103

April 12, 2023

Joe was great and he kept me up to date during the whole process. Great job! More

by J_warren3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe
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Apr 12, 2023 -

Toyota of Lancaster responded

I'm happy to hear that Joe provided you with excellent service. I'll make sure that he receives your feedback. I'm sure it will make his day!

April 10, 2023

Excellent. My service was quick and all my questions were answered. Nice and excellent service. More

by shounandrew@gmail.com
Recommend Dealer
Yes
Employees Worked With
Annie Vodegel
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Apr 10, 2023 -

Toyota of Lancaster responded

Thank you for your 5-star review. We're glad to hear that you had a good experience! We'll be sure to share your kind review with her

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