Toyota of Lancaster - Service Center

When I dropped off the car, 3 people came by telling me to wait for a service rep. After waiting I was told it would take 2 hours for a first 5000 mile checkup. That seemed like a long time, but ok, for to wait for a service rep. After waiting I was told it would take 2 hours for a first 5000 mile checkup. That seemed like a long time, but ok, for that length of time I expected some sort of description of service when done. Some dealers even offer a video walk around of the car, maybe that is why it was taking so long? After 2 hours I was never alerted when my car was ready. I had to come into the service area and ask for the car. When I asked what was done, all I was told is that it was on the invoice. I asked for a paper copy of the invoice so I could at least see what was done before I left. I asked for more detail, and was not given any. I never had a chance to speak with the service rep. when picking up the car. I was given my keys and told it was in the parking lot. I went home and inspected the car. It looked like nothing was done. While all fluids were within the minimums, several were not full. The invoice said "top off." My inspection showed that no fluids were added to the vehicle. Not sure what they did for 2 hours, but I could not find anything. Also, the lack of information and desire to interact with me has me questioning their professionalism. I normally do all my own service work. I can tell good from bad quality service, and I was not impressed. Being dismissed like I was some dude who didn't know anything about his car makes me question using this dealership again for service. It's close to home so I would prefer to return, but next time I may drive an hour to the next dealer to see if I can find one I can trust. F More

It was really satisfied with the service they provided me and I will recommend it with my family and friends and I will recommend it with my family and friends More

Always courteous. Always asks if there are any problems with my car other than just wanting regular service. Always asks if there are any problems with my car other than just wanting regular service. More

The employees at the Lancaster dealership are always very friendly and helpful when I call in and schedule service friendly and helpful when I call in and schedule service More

Super fast, friendly and knowledgeable. Agent came and checked in my car and send me on my way within a few minutes. Agent came and checked in my car and send me on my way within a few minutes. More

Fast courteous professional service. The service advisor considered ways to save me money in the future. The service advisor considered ways to save me money in the future. More

Tech that helped doesn’t know how to use a computer. I had prepaid plans I had prepaid plans More

Estoy muy contenta y satisfecha por el buen trabajo son muy profesionales, onestos y rápidos muy profesionales, onestos y rápidos More

All the associate where very helpful and the time of waiting was short I was please with the service waiting was short I was please with the service More

I am very happy for ther excellence service and very appreciative for the opportunity to be a great offer. Thanks again appreciative for the opportunity to be a great offer. Thanks again More