Toyota of Lancaster - Service Center

Over all I love Toyota, their service department needs improvement. I have found tools in my engine bay in the past. Service reps are great. improvement. I have found tools in my engine bay in the past. Service reps are great. More

Customer service is great polite very detailed with explaining what is going to happen on the day of appointment and the waiting time was accurate to the minute. Customer personnel kept us updated or explaining what is going to happen on the day of appointment and the waiting time was accurate to the minute. Customer personnel kept us updated or gave status of the our vehicle been serviced. Called us before doing any extra service to our vehicle for approval. Overall excellent service thanking for keeping our Toyota in excellent working condition. More

Joe did a great job getting my service expedited so we could make trip to Fresno to help our daughter finish moving in. could make trip to Fresno to help our daughter finish moving in. More

Clean, organize, and friendly. Didn't wait too long. Fast service. I always feel welcome. Didn't wait too long. Fast service. I always feel welcome. More

Service advisor Nancy Rojo was very helpful, efficient, knowledgeable, friendly and professional. I had a very good experience. knowledgeable, friendly and professional. I had a very good experience. More

Douglas Velasco has been my service advisor for the past 8 or 9 services now and he's been the reason for going back. 8 or 9 services now and he's been the reason for going back. More

I just Love Toyota of Lancaster! Customer service is top Notch!! Any time I’ve come in I’ve received Exemplary customer service!! I can’t remember young man name he remove melted gum Customer service is top Notch!! Any time I’ve come in I’ve received Exemplary customer service!! I can’t remember young man name he remove melted gum off my car & Tawnya always such a joy to work with!! Best decision I’ve made purchasing from Toyota of Lancaster!!!! More

My first visit is ok. The 2nd time they send me msg that my part is already in. But when I arrived, the parts are not there, waste of time for me. Then after that no follo The 2nd time they send me msg that my part is already in. But when I arrived, the parts are not there, waste of time for me. Then after that no follow up, my car is not yet done. Toyota send me a survey. Then I rate as poor performance,. After that Toyota contacted us and they fix our car. And I’m happy about of what they did in the last visit. The services is fast and good. So for the last visit , I’ll give them 5 star. Thank you Toyota… More

The last visit was good. It was fast and good costumer services . Hopefully they will maintain the good services that they performed. Excellent!!! It was fast and good costumer services . Hopefully they will maintain the good services that they performed. Excellent!!! More

I've never been to a dealership where we have to retrieve our own vehicles after service. Not only did I have to retrieve my vehicle but I had to search for it as the rep only potied and handed me my keys. our own vehicles after service. Not only did I have to retrieve my vehicle but I had to search for it as the rep only potied and handed me my keys. This may seem minor but it is definitely an inconvenience. And there's no complementary wash More