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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,652 Reviews

3,652 Reviews of Toyota of Lancaster - Service Center

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October 28, 2024

Toyota of Lancaster is a great place. They’re very polite and helpful. They also do a great job. I live in Ridgecrest and I don’t mind the drive. More

by Vickiyoung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Larios
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

October 27, 2024

I’m not happy with the outcome that the mounting piece of our new vehicle won’t have a cover, the worst part is, Toyota locations (in general) do not know it and miss-informed me. More

by aeoushana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Toyota of Lancaster responded

We would not be able to grow and develop without feedback like yours. Although we’re disheartened by your experience, we’re grateful for your feedback so we can work to prevent this from happening again.

October 27, 2024

This Toyota has always been super helpful and informative, the employees definitely know what they are doing and their expected wait time is always accurate. I do not have any complaints about th More

by JENNIJT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tawyna Follendore
Oct 28, 2024 -

Toyota of Lancaster responded

Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.

October 27, 2024

I want to thank y'all for making my car safe to put back on the road More

by 42ajjonah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel Gilbert
Oct 28, 2024 -

Toyota of Lancaster responded

We appreciate you taking the time to leave us a 5-star review. We hope to welcome you back again soon!

October 26, 2024

Your representative was very customer oriented from the start to the end. My car was ready and check out in less than one minute. Thank you More

by Rey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Ciotti
Oct 28, 2024 -

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

October 26, 2024

My service representative was exceptional at her job, she got me in and out ASAP, i have never had such a good experience at a service center More

by jjrobertsonxii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elsie Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristian Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Toyota of Lancaster responded

Thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

October 26, 2024

Most excellent dealer and salesman from this company would recommend you guys to anybody excellent More

by mouladrmanone60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony
Oct 28, 2024 -

Toyota of Lancaster responded

We are thankful for your recommendation of our dealership. Thank you for sharing your rating with us and the community.

October 26, 2024

Erick is a very friendly helpful professional young man. I am very satisfied with his help! Thank you! More

by swu25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Toyota of Lancaster responded

We're glad to hear that you had a good experience! We'll be sure to share your kind review with him

October 25, 2024

First, I was never introduced to that person. Second, I was handed my keys and made to find my car. Usually it is pulled up to the front for my convenience. More

by tamyk66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Douglas Velasco
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : N/A
Oct 25, 2024 -

Toyota of Lancaster responded

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.

October 25, 2024

I’ve been happy with the service. The appointments have been convenient and the employees are polite More

by LELAND941
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Garcia
Oct 25, 2024 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

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