Toyota of Lancaster

Not to happy with detail of vehicle after sale. Car has stickers in varies locations. Car has stickers in varies locations. More

Quick to call back when I had questions and good customer service. Job was done quicker than expected. service. Job was done quicker than expected. More

Gregory Grimes goes out of his way to develop a personal relationship with his customers. relationship with his customers. More

21000 mile maintenance scheduled. Wheel lock not requested from customer and windshield wiper torn and notified customer. Went to Arizona for a week, 400 miles away and raining for 3 Wheel lock not requested from customer and windshield wiper torn and notified customer. Went to Arizona for a week, 400 miles away and raining for 3 days. Not happy with Toyota”s lack of communication and service. More

My biggest concern was the fact that I didn't receive the forms I signed (with auto sign) on the tablet/screen in the finance office on 2/25/25. Jeff Calero said the Wi-Fi was down and he was only able to p forms I signed (with auto sign) on the tablet/screen in the finance office on 2/25/25. Jeff Calero said the Wi-Fi was down and he was only able to print out the screen shot of receiving my cashier's check. The Dealership needs to improve on their Wi-Fi ability... so maybe Jeff Calero should have a higher rating if your Wi-Fi was working correctly considering the need in your business. He was able to get them to me on 3/3/25 when I saw him again at noontime. I also didn't like having to sign a form for financing if some reason the cashier's check hadn't gone through. I didn't haggle with the overall price of the Rav4 with Ricardo because others in my life (as well as the Toyota Smart Path online) made it seem to me that the Internet sales (price) usually gives a fair deal to eliminate the haggling with the customer. I wish I could have bought it for less since I was trading in my Corolla that has had many repairs at your dealership since I bought it there in 2014. The repairs, parts replacements, should have justified me getting more money in the trade-in value. I had other things going on in my life that day that caused me to get the deal finalized without any other bartering. If I had to do it over again, I would have walked away without buying that day. I have only me to blame for not getting a better deal. More

I have been coming to this dealership for the past 19 years. It has always been a great place to buy vehicles and get them serviced. The people at the service center are amazing and hard working. They al years. It has always been a great place to buy vehicles and get them serviced. The people at the service center are amazing and hard working. They always work hard to have me in and out of servicing. Chanin the service manager has always been amazing! More

Great customer service! Made buying a vehicle an usually easy experience. Highly recommend Toyota of Lancaster! Made buying a vehicle an usually easy experience. Highly recommend Toyota of Lancaster! More

**My Experience at the Toyota Dealership** I recently had a terrible experience at a Toyota dealership. They charged me more than the initially quoted amount and refused to honor my warranty due recently had a terrible experience at a Toyota dealership. They charged me more than the initially quoted amount and refused to honor my warranty due to unfounded allegations of modifications made to the vehicle. Despite my request for evidence, they failed to provide any proof that the vehicle was ever modified. In addition, there was blatant negligence regarding the research of the car's maintenance history, as documented in the Carfax report. It was clear that no effort was made to verify the car's maintenance records. Based on this experience, I would strongly recommend avoiding this Toyota dealership for any warranty claims. They make baseless claims and put forth every effort to avoid covering issues. I am currently pursuing other avenues to resolve my issues. More

Great service all the time customer service is wonderful very satisfied Great work great people very satisfied Great work great people More

Mal servicio nunca trabajaron el carro y lo dejaron igual y nos hicieron esperar 4horad para nada y nos hicieron esperar 4horad para nada More