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Toyota of Lancaster

Lancaster, CA

Overview
Employees
Reviews
Vehicles
4.5
5,852 Reviews
Streamline your car shopping experience with a trip to Toyota of Lancaster. Here we make the entire shopping process simple, straightforward, and hassle-free. Whether you’re looking for a brand-new Toyota SUV or a sleek sedan from our pristine pre-owned inventory, you’ll find a great selection, low prices, and transparency in your shopping experience at Toyota of Lancaster. In fact, it’s our no-haggle pricing, exceptional customer service, and quality vehicle selection that brings drivers to us from Lancaster, Palmdale, Rosamond, Little Rock, Mojave, and the Edwards Air Force Base. Buy local and save with a trip to our convenient location in Lancaster, CA today!
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43301 12th St West

Lancaster, CA

93534

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Showing 5,852 reviews

August 05, 2024

Great work and fast time to was great I appreciate the service and the help thank you More

by Forsaken1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mauricio
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Aug 05, 2024 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

August 04, 2024

The dealership has been very professional. They are courteous, organized and on time. Thank you More

by hungrymikem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2024 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

August 03, 2024

Not happy waiting 2 to 3 hours the lobby was full you need a shuttle More

by ILOVEDOG19762011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Annie Vodegel
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2024 -

Toyota of Lancaster responded

We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we are working on ways to shorten the wait time for our customers. We apologize for any inconvenience you may have experienced.

August 03, 2024

My sister in law bought 3 Camry's. My daughter bought a Camry and a Corolla. I leased 2 Camrys and now I am buying my 3rd Camry. All from Toyota of Lancaster California. So far my be More

by RodriguezericEric30
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marco Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Carraway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2024 -

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon

August 02, 2024

He was incredibly helpful and made the process easy and quick. Overall I had an amazing experience. More

by shalashaska360
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marco Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 02, 2024 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

August 02, 2024

My service advisor Joe Garcia upfront and honest. With the repairs needed and recommended. Very professional dealership- Thank you More

by JWLIBRA58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Garcia
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Aug 02, 2024 -

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

August 02, 2024

Great service! Max took great care of my car and I!! Will definitely be back for future services! More

by Danielleb555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Ciotti
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Aug 02, 2024 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

August 02, 2024

Paid top dollar to dealer for diagnosing my car, got false diagnosis, also tried to get me to pay for unnecessary work, disgusted More

by ENYATAMAYO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mauricio Aureyano
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Aug 02, 2024 -

Toyota of Lancaster responded

We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously. We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concern. You can reach out to us directly.

August 02, 2024

Not satisfied had car for 17 days it has a defective part can't drive, I was told the part will not be available until 8/31/24, I was also told by U.B. the service manager that Toyota do not give customers r More

by LSENEGALVIRGO
Service Time
Recommend Dealer
No
Employees Worked With
U.B. Dominguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 02, 2024 -

Toyota of Lancaster responded

While I totally agree that the situation is quite frustrating, we believe that this issue was an isolated incident. We are sorry to hear that you were not satisfied with the service performed. We strive to provide the best quality products to our customers, and we apologize for any inconvenience that you may have experienced. We would like the opportunity to talk and investigate your feedback further. You can reach me at (661) 952-2103

August 02, 2024

To change 1 tire, took over 3 hrs! ? Unexceptionable and exhausting! Something as too change that's ridiculous! More

by laurea95lina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
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Aug 02, 2024 -

Toyota of Lancaster responded

Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. Unfortunately, at this moment our wait time is 1 1/2 to 2 hours without an appointment. Also, when changing a tire we work with outside insurance companies which can slow down the process when waiting for an approval. However, we are looking into ways to improve the wait time our customers experience.

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