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Toyota of Lancaster

Lancaster, CA

4.5
5,724 Reviews
Streamline your car shopping experience with a trip to Toyota of Lancaster. Here we make the entire shopping process simple, straightforward, and hassle-free. Whether you’re looking for a brand-new Toyota SUV or a sleek sedan from our pristine pre-owned inventory, you’ll find a great selection, low prices, and transparency in your shopping experience at Toyota of Lancaster. In fact, it’s our no-haggle pricing, exceptional customer service, and quality vehicle selection that brings drivers to us from Lancaster, Palmdale, Rosamond, Little Rock, Mojave, and the Edwards Air Force Base. Buy local and save with a trip to our convenient location in Lancaster, CA today!
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43301 12th St West

Lancaster, CA

93534

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Showing 5,724 reviews

October 20, 2024

Is okay but they have to ve carefull,when do service have to do well. More

by alimafuentes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
4.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Toyota of Lancaster responded

We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced.

October 20, 2024

This service representative Nancy Rojo was wicked nice! She was accommodating and efficient! I’ll be back because of her service! Thank you Nancy! More

by carltheproducer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Rojo
Oct 21, 2024 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

October 19, 2024

The staff is very professional and I was able to get in out in very reasonable time More

by ninerfancali2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Toyota of Lancaster responded

Thank you so much for your kind words! Your feedback is invaluable and helps us keep our standards high.

October 19, 2024

Took my car for a routine maintenance service, The staff was professional and friendly, they explained everything clearly. I appreciate the attention to detail and I highly recommend Toyota of Lancaster! T More

by OSCARVCHAVEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Toyota of Lancaster responded

It’s heartwarming to receive such positive feedback. Thank you for acknowledging our staff. We’re committed to maintaining the high standards you’ve experienced and hope to continue exceeding your expectations.

October 19, 2024

Lack of communication between your workers and with me resulted in my initial dissatisfaction. Your top service people were unable to diagnose my problem. I realize the difficulties involved with an i More

by None
Service Communication
Recommend Dealer
No
Employees Worked With
Your name here
Oct 21, 2024 -

Toyota of Lancaster responded

Your feedback is essential to our improvement process. While we’re sorry to hear about your negative experience, we’re thankful you shared it with us, allowing us to address and rectify the situation.

October 18, 2024

Excellent customer service as usual if you have any problems or need questions answered, they’ll find it for you very pleased with the service department More

by TEIXEIRA3520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tawnya Follendore
Oct 18, 2024 -

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

October 18, 2024

Great costumer service and my sales parson was extremely helpful and help me get the deal I really wanted. More

by RUDY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jamie Gawellek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

October 17, 2024

Most everything was good, a place to sit or more places to sit would be nice. More

by MIZAEL100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annie Vodegel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

Toyota of Lancaster responded

Thank you for your 4-star review. We constantly strive to improve, so we appreciate your feedback. We're looking forward to serving you again!

October 17, 2024

I had a very good experience at Toyota of Lancaster. Michael was very helpful he made sure I was attended to very well. He offered me a loaner car since my car was going to there over night, but my wife More

by Hipgrandpa20041@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Havhey
Oct 18, 2024 -

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon

October 17, 2024

I had my first service done at Lancaster Toyota with my new car. Joe Garcia was my service advisor and he was very helpful in answering my questions. I appreciated his professionalism and knowledge of my s More

by Crown Limited
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Garcia
Oct 18, 2024 -

Toyota of Lancaster responded

Thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

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