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Toyota of Lancaster

Lancaster, CA

Overview
Employees
Reviews
Vehicles
4.5
5,937 Reviews
Streamline your car shopping experience with a trip to Toyota of Lancaster. Here we make the entire shopping process simple, straightforward, and hassle-free. Whether you’re looking for a brand-new Toyota SUV or a sleek sedan from our pristine pre-owned inventory, you’ll find a great selection, low prices, and transparency in your shopping experience at Toyota of Lancaster. In fact, it’s our no-haggle pricing, exceptional customer service, and quality vehicle selection that brings drivers to us from Lancaster, Palmdale, Rosamond, Little Rock, Mojave, and the Edwards Air Force Base. Buy local and save with a trip to our convenient location in Lancaster, CA today!
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43301 12th St West

Lancaster, CA

93534

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Showing 5,938 reviews

October 02, 2023

Douglas was excellent. He kept me updated on my vehicle when I took it in for a rodent problem under the hood he sent me pictures and everything super job. More

by Lorenzo wooten
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2023 -

Toyota of Lancaster responded

I'm happy to hear that Doug Velasco provided you with excellent service. I'll make sure that he receives your feedback. I'm sure it will make his day!

October 02, 2023

The waiting period is excessive, even with an appointment. I hate waiting for three hours or more sometimes! More

by Ruth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mauricio
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Oct 02, 2023 -

Toyota of Lancaster responded

Thank you for leaving us a positive review. Unfortunately at the moment even with an appointment, we have a time of at least 2 hours. We are working on improving the time a customer waits for service. Thank you for being patient with us.

October 02, 2023

Not good . make me drive. 30 minutes for nothing no parts for recall in my pickup More

by ZORROZALO7521
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember the person name
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Oct 03, 2023 -

Toyota of Lancaster responded

We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at (661) 952-2103

October 01, 2023

Omar has been helpful throughout the entire buying process! I’m happy to be getting my brand new Corolla Hybrid soon!!! He has made himself available for me to contact him anytime for updates, and que More

by LA_Clippers_Fan_661
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hernan Garay, Omar Dirky
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Oct 02, 2023 -

Toyota of Lancaster responded

Thanks so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded your expectations, and we'll make sure that Omar Dirky receives the recognition he deserves. Thank you again and have a great day!

October 01, 2023

Very good communication and easy deal thank you so much for your help I hope see you soon More

by Rayalik
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Henry Guzman
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Oct 02, 2023 -

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

September 30, 2023

Annie had me in and out faster than I could have imagined with "no surprises" that seem to show up at some dealerships. More

by 3 Toyotas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2023 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

September 30, 2023

Doug was amazing, super helpful and very informative very welcoming definitely recommend Doug for all your service needs More

by lopezbreeanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2023 -

Toyota of Lancaster responded

We are thankful for your recommendation of our dealership. Thank you for sharing your rating with us and the community.

September 30, 2023

They were courteous, prompt, and efficient. Returned my vehicle when the time frame they promised. More

by Orbych
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember any names.
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Oct 02, 2023 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

September 30, 2023

My service was prompt and I was kept well informed. Gregory was very helpful and courteous. More

by lisa.klenner1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Grimes
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Oct 02, 2023 -

Toyota of Lancaster responded

we sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

September 30, 2023

They forgot to perform the underhood fluid top-off that was included on my coupon. More

by EJPure
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2023 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention. Please contact me at (661) 952-2103 if you'd like to discuss this further.

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